Independent Bank, based in Michigan, has served communities for over 150 years. Customers appreciate the helpful, polite, and professional staff who handle issues quickly and provide excellent service. Many rely on them for all their banking needs and are very happy with the assistance received. However, some customers have experienced frequent problems with the ATM, which often malfunctions, cannot return money, or loses receipts. Despite this, the staff's kindness and dedication are highly valued. Improving the ATM functionality could lead to even higher satisfaction. Overall, customers trust and appreciate the bank’s service and support.
We do all our banking with them. They are very helpful, polite and professional. If an issue comes up they take care of it quickly. Very happy with them.
February 2021
Great location all the staff is super friendly and helpful!
November 2015
Good people, good service! Stop at Rockford Brewing Company next door, overlooking this beautiful area!
