Metro by T-Mobile is praised for its excellent customer service. Customers appreciate the professionalism and quick issue resolution by the staff. The employees are described as helpful, especially towards senior citizens, ensuring that they can use their devices effectively. Knowledgeable team members provide valuable information about T-Mobile's network and deals, often leading to satisfied purchases. The friendly atmosphere and willingness to assist make this store a preferred choice for many. Overall, customers recommend this store for all cellphone needs, highlighting the outstanding service provided by the staff.