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“Hi, My name is Erica I had went to metro p. CS in Flint michigan and received vmhorrible service. Situation was I had a phone Motorola.And then they offered me the promotional.If you have a phone you can get a second phone or tablet for $30 mail too.So I picked the Samsung 15 and it was mailed to me. However comma I never activated that phone. I then accidentally dropped and shattered the screen on my originalMotorola phone. So I took the second phone to the Flint store and ask to have my number my original number on the phone that I cracked my Motorola transferred to the one that they sent me in the mail. He charges me $5 extra plus $50 to. Switch the number that was already mine.Choose a phone that was sent in the mail.That was mine that I paid for when I should have paid nothing and was able to keep my original phone number. Out of frustration, I.
In Wayne Michigan.came to metro by T-Mobile store 9271 Wayne road and the name of is sarias”
“This location is awesome. Corey was great to work with as I’ve been having issues trying to upgrade and order my device online and to purchase add ons on my account for over 2 weeks with no luck. He was able to diagnose the issue with support and FINALLY get my account straightened out. Even pre ordered me my new phone. Thanks for all your help!”
“Mark made everything fast and smooth. Made 4 phones two watches and a tablet light work. This store really makes a effort to help their customers. The high Google reviews is what brought me to this store and it didn't disappoint.”
“Carl Smith did an excellent job assisting me with my transfer from a Droid to an iPhone..
A real professional with great communication skills and knowledge ?...”
“The gentleman that took care of me, Andre deserves a raise. He helped me a great deal was very precise very thorough and made it so that I understood it. Five stars is not even enough for his excellent
service. Being 73 years old and having just found out that I was scammed in my checking account, it sure was nice to have a young person make sure that I’m only spending what I have to spend on my Internet and phone.”
“I had broke my phones frame and Alex was extremely respectful and honest he made the stressful experience way less stressful because of him this store will be my go to and my recommendation from now on”
“Drove from lansing to pick up a Samsung galaxy s24 ultra and they were able to put service on it for me. They do all the carriers here with no contract. I wanted Verizon because that’s the only one that works consistently in the area. He got me on a plan for $40/month unlimited. Very happy will stop by again. Oh and they have the biggest selection of phone cases I ever seen lol”
“⭐⭐⭐⭐⭐
Verizon Wireless in Livonia is hands down the best phone store I’ve ever been to and the only store I ll walk into for my Verizon needs! From the moment I walked in, I was helped and treated with top-tier customer service. The staff is incredibly knowledgeable, patient, and truly dedicated to helping customers find the perfect phone and plan. Revon was the gentleman that helped me and he took the time to answer all my questions, explain everything in detail, and made sure I left completely satisfied.
The store is well-organized and efficient, making the whole process smooth and stress-free. Whether you’re upgrading your phone, switching carriers, or need tech support, this is the go-to spot. They truly go above and beyond to provide an exceptional experience. I highly recommend Verizon Wireless in Livonia to anyone looking for top-quality service and the latest in wireless technology. Five stars all the way! ?????”
“Kierre was very friendly and helped me with transferring data over and did it very smooth. Thank you as well Luigi was for giving me recommendations on saving money”
“Seriously, such a nice guy! Came in here panicking bc I'm a dumbass and put a new Sim card in all types of crazy into my phone. It was absolutely stuck.
Nash?is?the?goat?. He was so nice and helpful. Helped me figure out how to download my info and safely transfer it over to a new phone. Also helped me break into my old pos phone (already broken) to get the Sim card for my new services out and into a new phone he helped me pick out. He even assisted in getting my old phone working enough so that I could access the apps if needed. Great deal on the phone. Did I mention that I use a different service and he still helped me ?!? I'll be back in 3 months when this service plan I have is done just because Nash was so cool about my dumbass mistake and helpful. I was having such a shit day all around, and it really helped my faith in the universe. Thanks, Nash!”
“Devon’E was very patient and helpful in the process of me purchasing a new phone he was very polite and did a great job explaining things i didn’t initially understand”
“I am so eternally grateful to Sam for his exceptional customer. He was very knowledgeable of available products and helped me to resolve my issues. I was ready take my business elsewhere and he went above and beyond to assist me. Thank you so much, you're the best.”
“Honestly this is the best t-mobile store I’ve ever visited. Rick and Mohamad provided 5 star customer service and attended to my exact needs. They were extremely patient and helpful! I would definitely recommend these two gentlemen to anyone!”
“Josh E was amazing and helped us get switched over to T-Mobile from Verizon. He was super helpful and very personable. Very good customer service all around at this location.”
10AM - 8PM
34873 Ford Rd, Westland
Mobile Phones
“Habib here at the boost mobile store on ford rd in Westland gave me an awesome experience I’m 55 and my sales person habib gave me a complete understanding of my very first I phone she was very friendly knowledge and professional I am grateful for the experience and will be returning soon”
“Last week my husband and I went to the AT&T Plymouth location. We were greeted right away by Kevin . We left Xfinity and transferred all of our streaming , cell and internet to AT&T. Kevin took time with us to make sure that we were going to be comfortable with all services . Thank you again Kevin !”
“I took my mother in last week to get a new phone. She was pretty nervous about it because it takes her a while to get used to a different phone. The gentleman that works there was amazing. He was so nice to her who worked with us and showed her every step of the way. I wished I could remember his name but he was a younger guy with dark hair”
10AM - 8PM
23350 Eureka Rd, Taylor
Mobile Phones
“There aren't ENOUGH words to PROPERLY describe just HOW WONDERFUL this place is. I walked in there STRESSED TO THE MAX and walked out SO RELIEVED that I would have turned cartwheels if I was physically able to!!!”
“I had the most amazing experience with Lucious , he was so kind very informative and helped me out tremendously, If you are needing purchase a phone , watch , WiFi etc
HE DESERVES A RAISE”
“I have been with T-Mobile for nearly 20 years — almost three decades of loyalty — and for the very first time in all those years, I was ready to walk away. As a business owner managing 15 lines, I had reached my breaking point. I felt ignored, undervalued, and completely unappreciated. After everything I had invested in this company, I was disgusted and prepared to transfer every single line elsewhere.Then I met Hussam Almarweri at the T-Mobile store on 8811 Telegraph Rd, and everything changed. I cannot stress this enough: Hussam is unlike any employee I have ever dealt with — not just at T-Mobile, but in any business, anywhere.From the moment I spoke with him, Hussam treated me with a level of care, respect, and professionalism that I had never once experienced in my 20 years as a customer. He made me feel valued, he made me feel heard, and he made me feel like my loyalty actually meant something. That alone would have been remarkable, but Hussam went so far beyond that.Hussam has a rare combination of qualities that are nearly impossible to find in one person: intelligence, patience, professionalism, and genuine compassion for the customer. He didn’t just answer my questions — he anticipated my concerns, he found solutions, and he fought to make sure I left satisfied. He didn’t treat me like “just another account” — he treated me like the most important customer in the world. And for the first time in decades, I actually believed it.The truth is, Hussam singlehandedly saved my relationship with T-Mobile. He convinced me — against every instinct I had — not to take my 15 lines elsewhere. That wasn’t because of a discount or a gimmick; it was because of the way he made me feel. Hussam reminded me of what true customer service is supposed to look like.As a business owner, I can say without hesitation that if I had even one Hussam on my team, I would consider myself lucky. If I had 50 of him, my business would be unstoppable. He is exactly the kind of employee every company dreams of having — someone who doesn’t just do the job, but elevates the entire customer experience. Hussam is the reason customers stay, the reason reputations are restored, and the reason companies succeed.T-Mobile should recognize that they have an extraordinary asset in Hussam Almarweri. He is the kind of employee who doesn’t just represent the brand — he is the brand at its very best. His service wasn’t just good; it was unforgettable. Hussam turned my frustration into loyalty, my disappointment into gratitude, and my exit into a renewed commitment to stay.He deserves more than just recognition — he deserves to be celebrated, promoted, and held up as the example of what T-Mobile stands for. I cannot thank him enough for what he did for me, my 15 lines, and my faith in this company.”
“I came into the location on Belleville Rd., Amanda help me. I greatly appreciate all the service did.. Amanda went above and beyond to make sure my phone was working. I really appreciate her service. Thank you Amanda for all the work you did.
Amanda‘s coworker Miles was so graciously working the floor and helping her out with the other staff to make sure everyone was handled accordingly it was great teamwork and thank you both.”
“I only ever come here whenever I need a new phone, Alex helped me get a good payment plan to get the phone I wanted without having to spend a crazy amount. Thankyou Alex and Ahmad, great team here. Phone and service work great.”
“When I need something taken care of regarding my metro phone/account, Vic is undoubtedly THE MAN for the job, and I refuse to take my business anywhere else. His commitment to customer service and overall satisfaction is OFF THE CHARTS. Thank you for all that you do, Vic! ?”
“I had a great experience with MetroPCS extension! This good for the struggle of people who can't pay there bill on time and big thumbs up to this Company! Thanks Uriah!??”
“Here at MetroPCS in Westland Michigan great service the guy really know what he's doing and he's a good person and I just happy from the results that I got today”
“Ali is the best! He always makes sure he takes care of his customers to the fullest. He is very nice and is always positive. He helps everyone no matter what it is. He is one of the best workers I’ve ever seen.”
“Nicole on venoy and palmer is excellent at how she treats me and my family and friends. She's by far the fairest and has a lot of patience with me. She is knowledgeable and has the best prices for all her merchandise. I bought Two phones from her and she showed me how to navigate through the phone and transfered all our info and I had shopped around and Nicole beat all the prices I had gotten from stores surrounding hers. My store for life now.”
“The location I prefer! Been a Metro customer for almost 2 decades and can say that Kam and Samba have been the best customer service ever, The manager Moe, employee Sarah and new employee Brian are all just awesome too, I'm actually convinced they aren't just CSRs but they are Earth Angels in disguise. The compassionate personalble service received on their team is unrivaled!! I come here for my wireless needs first even when there may be a bit of a wait it's worth it because you are getting thorough service done right and accuracy and politeness over swiftness is always best. They will always let you know what's the best for your budget, help how they can and if it's something they don't have carry let you know if they know of anything else that will do. Although a long time visitor to this location There were times over the past year I was about falling apart over a devastating family crisis and was met with so much empathy and consideration, this exact team over all these years has been the best one yet, Kam, Samba, Moe, Sarah and Brian, your team in particular I give kudos and deepest gratitude!!”
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“This phone store where it at, got a brother who got 2 iphone 13 and his bill covered for 3 MONTHS!!! All he had to pay was bill for phones ?. Definitely a place to shop for my mobile needs, Kevin was his dealer, ask for him.”