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February 2024 by Kelly Hunt
Absolutely the WORST company for internet I have ever dealt with! In and out service or just completely turned off internet it's happened 8 times from Dec to January nothing credited nothing! Jeanie from Alabama which where they're based out of u should be FIRED! she said she would get me credited for the 8 days I have had problems w/them that she would send me to tech support so I wait and she come back over the phone to say "I thought she would of hung up by now" ARE U FLIPPING KIDDING ME?! THIS IS WHAT WE'RE DOING?! BEWARE THESE PEOPLE ARE AWFUL! THANK GOD I SWITCHED OVER TO SPECTRUM! SUCH A BETTER DEAL!
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November 2023 by susy
Out of business. Has been purchased by point broadband. That is a great company
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August 2023 by jim spence
Service goes in and out, phone dont work , TERRIBLE installers. Fly by night company.
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August 2023 by Debbie Neubecker
I used to love m33...had it for nearly 10yrs and NEVER had internet issues. New company takes over and now my internet goes out almost every 5 minutes for a few minutes ALL DAY, EVERYDAY!! Makes it difficult to work from home when you can't get connected to the work network. It takes about 3 minutes to connect to my work network. By the time I get connected...my internet goes out and disconnects me and it's literally a vicious cycle of connecting and disconnecting.
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March 2023 by Timothy Tucker
Constant outages with no rhyme or reason. Service has been more unpredictable and unreliable than the satellite connection we switched from.
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February 2023 by Brian Mahl
The customer service is sub par. The internet goes out all of the time with no explanation or even time-line of fixing it. The tech support is a joke.
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December 2022 by Pyrolitix
Refuse to call you back. Multiple days of no call no shows. Had service with them for two months install was laughed at by other techs as it was installed on a piece of 1/2” conduit. Said they would fix the issue with an arm/bracket which did fix it. Then same day tore it down and never returned. Absolute waste of time and money. False promises worse customer service.
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October 2022 by Out On Our Limb
Was hoping this was really local. However it is a Colorado based based business operating in MI as a ‘foreign entity’. I felt mislead about information offered by rep on my porch.
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August 2022 by Kim Silvernail
They came out early. Even buried my lines. Customer service is wonderful. Every time I called or emailed in, the office staff responded quickly. I wasn’t there when they installed the internet. I was told the tech that came out was great. He was very patient with my dad. Thank you!
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May 2022 by Chad Spaulding
Great group. Very honest and easy to work with. Thank you for all the help!
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April 2022 by Alicia Nicole
This internet is reliable in that I can rely on it to go down at the most inconvenient times. And I can also rely on it to stay down for anywhere from 30 mins to 3 days. So if that’s the reliability you are looking for in your Internet this is the provider for you ??
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December 2021 by wanda fox
Shawn was awesome! Excellent work! He deserves a bonus and raise. I am very happy. Thank you Shane.
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December 2021 by Chuck Neubecker
The install you have named Shane is wonder and goes above you and beyond for the customer. His customer service is the best we every had.
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December 2021 by Bonnie Reynolds
Today I had an install by a gentleman named Shane and he was AMAZING! He was so nice and made the visit very comfortable. He made sure I was not only satisfied but he went above and beyond (fixing other crews mess ups) .. I hope if you need a instal, he’s the one who’s in your home. 5 star service today! Thanks Shane
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December 2021 by Sonja Handrich
M33 techs came to our home at the time they said they would! They introduced themselves and were very polite. They then took care of the problem very quickly. Thank you Shane & TJ!
