The Four Points by Sheraton Saginaw offers a mixed experience for guests. The young lady at the reception, known as Bobo, provides exceptional and warm service, which has been highly recommended by one reviewer. However, other aspects of the hotel have received criticism, such as the lack of fresh coffee in the lobby, the poor quality of the room coffee, and the grimy and outdated bathroom facilities. Additionally, the on-site restaurant, UNO's, was reported to be closed despite being advertised as open, and the pool was also closed during the guests' stay. Despite these issues, one reviewer expressed their appreciation for the friendly staff and the overall cleanliness of the hotel, particularly the well-maintained hallways and lobby. The hotel seems to have potential, but there are areas that require improvement to provide a consistently positive experience for all guests.
Clean rooms. Good customer service but no cell phone reception.
December 2025
The receptionist, young lady named Bobo, provided the most accommodating and warm service than I’ve ever experienced at a hotel, including locations where the cost was over $1,000. Highly recommend!
December 2025
I stayed for 4 nights and never got a fresh cup of coffee in the lobby. Room coffee was horrible. Get up early if you like coffee. Staff were friendly but willing to make more coffee.
