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February 2024 by Glen McLaren
Store is fine if you have an hour and a half to kill but to call with a question or try to manuver the website is idiotic at best, don't bother.
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February 2024 by Tamshi Amin
Good service. Mac is awesome and helped me get done quickly with returning stuff. 20+ year verizon customer!
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February 2024 by David Clapp
They are always great to me when I go in there.
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January 2024 by Ebony Ebony
You're paying for the name. I went into Saginaw Bay Rd store to get help switching my phone over. I felt so unwelcome. CS was dry and cold. I was telling my fiance what Spectrum has to offer, and a rep overhears me and proceeded to tell his co-worker in a tone so I could hear. Very unprofessional. We will be switching. I want nothing to do with Verizon anymore.
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January 2024 by Brianna Torres
Caleb was awesome and made my switch over very easy! Talk to Caleb for the best deals!!!
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January 2024 by toocatholic
Customer service is nonexistent, no direct number to the store , ask for a live agent ,it's still a computer. Call wait time is always 15 min but don't worry no one will answer
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January 2024 by SheenaAnn Teddybear
The only store I ever go to
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December 2023 by S. Lewis
Service too expensive
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November 2023 by MAS IV
Verizon is not what it used to be...calls dropped, no signal etc...just awful! The cost is so outrageous for one phone line... just so freaking ridiculous. I can't wait to move to another server, the others are probably going to be like Verizon except for ripping your wallet off.
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November 2023 by Tom Dembinsky
Long term customer and this location is Not helpful at all. Caleb and Allyssa are trash employees and would not want them working for me. Both Especially Caleb is rude snarkey and condescending. Customer service is unheard of in this location! I'll never return!
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November 2023 by Gene Miller (Sound Healing By Gene)
Best service and customer serviceUpdate and downgrade to 4star:If you don't have auto pay, Verizon sure makes it difficult to pay your monthly bill. I just want to be able to call give them my card number and be done but they have made it so challenging over the years I am considering switching service. This has happened almost every month for the past year or so. Some b.s. automated service saying that you'll have to talk to a representative which oftentimes I don't want to do because almost every time their customer service Representatives do have a very thick accent that is foreign. Ugh!Caleb helped set up a new phone after the old broke at work ?. Luckily the new phone was $170, with case, and screen protector. had a good chat about life too. Dang that's rare, felt l
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October 2023 by J Thompson
Sarah at the Saginaw, MI store just provided me with the absolute BEST Customer Service I have ever experienced in my life and I am so grateful to her for her EXCELLENT Customer Service skills including super friendly, professional, knowledgeable, and can do attitude to work thru very complex technical issues with my new business account devices. THANK YOU SARAH FOR YOUR AMAZING CUSTOMER SERVICE!!!!Because of you, I am very PROUD to be a longtime Verizon Customer!!!!! I hope that Management will reward you for your EXCELLENT and AMAZING Customer Service!!!!Jeff
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September 2023 by Jeff Thompson
Sarah at the Saginaw, MI store just provided me with the absolute BEST Customer Service I have ever experienced in my life and I am so grateful to her for her EXCELLENT Customer Service skills including super friendly, professional, knowledgeable, and can do attitude to work thru very complex technical issues with my new business account devices. THANK YOU SARAH FOR YOUR AMAZING CUSTOMER SERVICE!!!!Because of you, I am very PROUD to be a longtime Verizon Customer!!!!! I hope that Management will reward you for your EXCELLENT and AMAZING Customer Service!!!!Jeff
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July 2023 by Tyler Mayle
Great staff and service! Caleb was awesome helping me resolve a few issues! He cares about his customers and goes out of his way to provide the best service he can.
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July 2023 by Terry Grenell
Shout out to Amber and Joe on Bay Road for excellent service and great attitude! Please say hi to them!?
