Verizon's store in Saginaw is known for providing good customer service and a helpful staff. Customers appreciate the friendly and professional attitude of the team, especially employees like Sarah and Caleb, who go above and beyond to assist with technical issues and device setups. Sarah received high praise for her excellent service, handling complex technical problems with a positive and knowledgeable approach, making customers feel valued and proud to be Verizon clients. Caleb was also recognized for his caring attitude, helping resolve issues and providing options without pressuring upgrades. Many customers feel welcomed upon entering the store and appreciate the store's willingness to help fix problems without forcing upgrades, even for older phones. The store offers various conveniences such as online appointment scheduling, online order placement, in-store pick-up, free two-day shipping, express lockers, or same-day delivery when available. While some customers find the billing process challenging, particularly with auto-pay, most leave satisfied with the service and support they receive. Overall, Verizon in Saginaw is seen as a place with caring staff who strive to deliver good service, making customers feel appreciated and confident in their devices and plans.
The customer service was the best I've ever had! Everyone in there was super sweet and I had the pleasure of raya assisting me and she was wonderful
April 2026
I want to give a shout out to Sho Andrew’s at the Saginaw Bay Rd Store. He was very patient and very helpful with us. We had a difficult process with our phones. He was awesome and very understanding of us. I highly recommend Sho when you go to the Saginaw Verizon store. He will take care of you!
January 2026
Very impressed with William (Bill) and Alyssa. I have continued to make sure I always go back to see Alyssa for over 8 years now. She always is such a big help. Bill ensured I got everything I wanted as well. I upgraded my itnernet, iPhone and Apple watch! Highly recommned!
