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November 2023 by Katie Esckilsen
If I could give zero stars I would. When trying to overnight some important paperwork to our son in bootcamp, they wrote an entirely wrong address on the package. They addressed it to an entirely different name of someone that lives in St. Johns. When I discovered this on the receipt, they offered to send out another letter overnight free of charge. However, the next day they were unable to figure out how to put the correctly formatted address on the letter. It is the same address that has been used the whole time he has been in bootcamp, and formatted exactly the way it has to be to get to my recruit. I am incredibly disappointed that 2 days have been wasted and my son still doesn’t have what we need to send to him.
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August 2023 by Marysue's hullabaloos
Friendly but our packages never arive to there location intact. Never have a problem shipping through anywhere else
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July 2023 by Dane Wheat
I don't know much about shipping and unfortunately I don't remember the women's name,but she was so friendly and helpful. ( All I remember is she had a wrist brace on her hand)She printed off my Amazon returns using my phone and their printer doing all the emailing for me and did all the packaging! It only cost me 2 bucks. Amazing service I'm going here for all my shipping needs.
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May 2023 by Erik Owens
Printing out forms for my new job from a USB was painless. Why buy a printer and easier than going to library.
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July 2022 by Kyle VanErdewyk
All the staff members and the service are great except one person when she works always makes it a cringe worth experience. It’s a younger girl, from what I’ve gathered the owners grand daughter. Abhorrent attitude, when she was doing something wrong and corrected started daily taking it out in me instead of recognizing her mistakes. Her mistake usually is around $1.75, but you add that number up for a business, it's a huge mistake. Profit margins are critical for any business, this works for this company also. So other people tend to fix her mistake, and instead of learning what's wrong, she walks away then saves her anger for me on the next visit. Often saying things as she walks away such as "since you say I do it wrong every time anyways". All I've ever done is ask questions, and i've been nicer than I should considering the responses.Taking jabs whenever she can for retaliation purposes, and scoffing and sighing whenever possible. If not for that I’d rate 5 stars. Hopefully her grandfather has a talk with her about attitude, and has more of a willingness to learn. She's riding the hard work of others to hold that job.For sending my business related stuff however, it's been great, they have a willingness to work with you, and they have taken the time to explain things (excluding the one employee).
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July 2022 by Paul Middaugh
Does not return Amazon through UPS. Probably great with everything else, but don't waste your time or gas for returns here. Just wanted to get that info out there. This is NOT an authorized UPS store.
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July 2022 by Zack Klock
This place is so awesome. They make you feel like youre really at home there. Great customer service. Ill keep coming back for sure.
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March 2020 by Erika
Very helpful and extremely kind. Would highly recommend. They go above and beyond!!
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February 2020 by Ian Sprague
This the only place I go to mail or ship anything anymore. Very friendly and helpful staff.
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February 2020 by Stephanie Kelley
When I went to Postal Connections to have a photo printed, the lady working there (I didn't catch her name), went above and beyond, and was super sweet! Highly recommended!
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January 2020 by Sylvia De Thample
they are so expensive, cost $70 to ship a 1 page letter from Michigan to Kansas, come on that highway robbery. much less $85 to send a small box the same distance, no we wont us them again.
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December 2019 by Brad Roberts
We had the wrong package delivered to our house. We returned it to this Postal Connections location as we were told by a Fed Ex driver we saw in town. The older man at the counter was very rude says I know the person on the package you are right she is short and small and your not to my wife. Then took the package and said we had to deal with Fed Ex on our own to get our package. The lady came over to help and said she would call Fed Ex and he told her no it is their problem they can call Fed Ex. Then when we called Fed Ex they wanted all the information off the package which we did not have since he took the package. Hopefully Fed Ex figures out as Postal Connections was not a help and I would not suggest you use this business when the old man is working!!
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October 2019 by Andyb23
Very caring and generous people running this store! Not the typical postal service you'd expect if you've been to other places around Lansing. This is the only postal store I'll be using from now on. Thank you!
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July 2019 by Colette Kremer
I love this place. They are always friendly and very helpful. I almost never have to wait.
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December 2018 by Tabbi Armando Rodriguez
I want to thank the worker yesterday. Not only did they take the extra time to save me a trip to Lansing but also paid the money so I didn't have to take my baby back out in the cold. Can't get over the great customer service! Made a customer out of me. Service like that needs to be known online! Thanks again for your kindness!
