About United Federal Credit Union - Downtown St. Joseph
United Federal Credit Union - Downtown St. Joseph is praised for its outstanding customer service and helpful staff. Joy Cluff, in particular, is highly recommended for her prompt responses and support during the mortgage loan process, helping clients close quickly and efficiently. Other staff members, like Olivia, are noted for their friendliness and professionalism, making banking a pleasant experience. Customers express interest in moving their accounts to United Federal due to the positive interactions. However, there was a mixed experience with one phone call, where the first representative was not helpful. Fortunately, another staff member, Jackie, provided the necessary assistance and went the extra mile to help a customer navigate a difficult situation. Overall, the credit union is recognized for its supportive team and dedication to customer care.
Joy Cluff was so very helpful during the mortgage loan process. She was very prompt in replies to my questions along the way, even outside of banking hours. We were able to close quickly. I highly recommend contacting Joy if you are starting to consider shopping for a new home
March 2024
After several months and a lot of running around and hard work. I finally got my house thanks to Joy Cluff at united Federal. Great team and outstanding help. I highly recommend Joy when trying to finance your mortgage.
November 2023
Friendly staff, parking is easily accessible and the ATM is placed in a very clever convenient spot!
