About United Federal Credit Union - State Street St. Joseph
United Federal Credit Union - Downtown St. Joseph is praised for its outstanding customer service and helpful staff. Joy Cluff, in particular, is highly recommended for her prompt responses and support during the mortgage loan process, helping clients close quickly and efficiently. Other staff members, like Olivia, are noted for their friendliness and professionalism, making banking a pleasant experience. Customers express interest in moving their accounts to United Federal due to the positive interactions. However, there was a mixed experience with one phone call, where the first representative was not helpful. Fortunately, another staff member, Jackie, provided the necessary assistance and went the extra mile to help a customer navigate a difficult situation. Overall, the credit union is recognized for its supportive team and dedication to customer care.
Couldn't be more pleased with Rhonda Stevens. She is thoughtful, considerate and thorough.
March 2026
Rhonda Stevens was awesome. Couldn't have been more helpful and nice
February 2026
Rhonda listened emphatically to the difficulty I was having with paying my credit card bill on my app. She wrote down all the steps(I had forgotten my phone). When I got home, it worked!
