Menards is a store for home renovation needs where customers have a mix of experiences. Many report a fantastic experience, calling it the store to shop at with prices that are too good to beat and an 11% rebate. Numerous reviews highlight generally knowledgeable, friendly, and helpful staff who provide great customer service, guiding customers to the right products and assisting with carrying items and sorting out online order issues. Some customers have spent thousands of dollars there, completing large projects, and note that problems like missing or broken items are often taken care of quickly with helpful and friendly department employees. However, other experiences are less positive. Some customers report instances of poor customer service, including employees giving incorrect product information and management refusing to accommodate simple solutions, which created stressful situations. There are complaints about a restocking fee being charged for an employee's error and dissatisfaction with management decisions. These negative interactions, described as disastrous or involving goofy management, have led some long-time customers to stop doing business there in favor of other stores.
Good luck finding anything the store map is pretty much useless. Go to Lowe's or home Depot if you actually want to find what you need.
June 2026
It's the only place we buy building materials. They normally have an 11% rebate on everything. Everyone is helpful and knowledgeable
May 2026
We love Menards! Staff has always been friendly, store is clean. While my husband shops for our projects, I’m over buying dog items, plants, and decor!! Side note, bathrooms have always been clean.
