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March 2025 by Devyn Morgan
This location has very, very long wait times.
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February 2025 by John Thompson
No help at all they said they would call me, and I'm still waiting ,They owe me money from an overpayment. They are trying to steal $46.00 A Billion dollars company
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February 2025 by Faith B
Staff sit around on their phones and do absolutely nothing to help you unless they absolutely have to. They treated me like they had the "that's not my job" mentality I left so frustrated and let down that I wouldn't recommend going to this location. To be honest i wouldn't recommend ATT to anyone.
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February 2025 by Brittnay Jones
Terrible Service! they give out the wrong information, They have no clue what they’re doing and what their telling customers! they just take your money and screw you over. I will never acquire services with AT&T again! Jalen and Xavier are USELESS WITH NO CLUE! Retrain them or fire them!!!! Ugh! Jalen told us that they wouldn’t unlock my Dads iPhone for 30 days after we JUST PAID IT OFF! Now we have 3 additional bills when it Should’ve only been to, and of course they did not comp for their incompetence! Pathetic excuses of workers!
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January 2025 by Shirley Hoskins
The representative that helped me was friendly, efficient & knowledgeable. After replacing the SIM card in my iPhone 13 and after it ‘appeared’ that I was now connected to AT&T cellular service, my phone was still unable to send or receive emails or open links.
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December 2024 by Naveen Chandra
Nobody is interested to serve
Waited for 20 mins and left the store.
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August 2024 by Barry Warner
everything was fine except the replacement iPhone screens used to be free, that's why I paid $50.00 for the initial one. Now there $10.00 for a replacement when it gets broke. Let's see I'm paying for insurance on the phone, I paid for a "lifetime" screen cover that isn't lifetime anymore. I can get a replacement screen from amazon for $3.00! So far I've given ATT $60.00 for a screen cover that I've replaced 3 times. Hmmmm...that would have cost me $9.00 on amazon for all three. Guess I should have just gone with the cheap one's. I know better now.
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June 2024 by Tanetta Ashford
Great customer service. KaRon took care of me and was very patient!
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June 2024 by Sharon Walker
After an earlier Fiasco at the store on Southfield Rd near 696, I was determined not to return there and called the store on Telegraph and 12. i spoke to Charles who assured me they had the iphone and accessories I wanted. When I arrived, he was ready to take care of business! He was knowledgeable about the phone, could answer all questions, did not try to over charge me, and introduced me to Direct TV which has now made me switch from COMCAST! He took care of reloading the new phone, iphone MAC PRO with ease, put the clear screen and new case on, and walked thru some things about Direct TV and he took care of each transaction with ease! Super Job! Charles and this AT&T STORE has a forever customer! 10 stars!! Thankyou Charles!
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June 2024 by Roderick Stewart
Scott gave me great service. I strongly recommend buying screen protector here. They will clean your phone and put the protector on.
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June 2024 by Katrina Allen
Scott was great, very informative and helpful. Polite guy! Ask for Scott when doing to AT&T Southfield location.
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June 2024 by A D
Joy was SUPER DUPER helpful!! She’s the only one that I’ll let assist me. ?
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June 2024 by Vidal Headings
Chantae was great!
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June 2024 by Whitnie Denard
Scott was awesome! Issue resolved in less then 15 minutes. Thanks so much!
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June 2024 by C King
Scott was very kind and helpful during my visit.
