Advantage One Credit Union is described by members as having exceptionally pleasant and wonderful in-person customer service, with staff noted as always friendly, professional, and a pleasure to deal with. Several reviews highlight specific employees for being fantastic, going above and beyond, and providing diligent communication, making the experience enjoyable and assuring. The credit union is appreciated for treating customers like human beings and valued clients. However, some members express significant frustration with certain policies and processes. There are reports of vehicles slipping away despite pre-approval due to loan policies deemed outrageous. Additionally, some note that transactions can take days to post, which has led to recommendations to keep a careful mental ledger to avoid overdraft fees. While the personal service is consistently praised, these operational aspects have led to frustration for some, with one member deciding to pursue other means for financing.
Transactions take DAYS to post, so I’d recommend keeping a checkbook or mental ledger of your transactions, or you will be charged outrageous overdraft fees. Other than that the in person customer service is great
February 2024
I recently refinanced my auto loan and was able to get a much better arrangement. Joanne was a great help.
June 2023
Amber was fantastic to work with! Every request or question I had she responded right away and even though I never got to actually meet her (all was done via email) she was a pleasure to work with!
