Advantage One Credit Union is described by members as having exceptionally pleasant and wonderful in-person customer service, with staff noted as always friendly, professional, and a pleasure to deal with. Several reviews highlight specific employees for being fantastic, going above and beyond, and providing diligent communication, making the experience enjoyable and assuring. The credit union is appreciated for treating customers like human beings and valued clients. However, some members express significant frustration with certain policies and processes. There are reports of vehicles slipping away despite pre-approval due to loan policies deemed outrageous. Additionally, some note that transactions can take days to post, which has led to recommendations to keep a careful mental ledger to avoid overdraft fees. While the personal service is consistently praised, these operational aspects have led to frustration for some, with one member deciding to pursue other means for financing.
They've always been good to me. Never had any complaints
January 2026
Amanda was a pleasure to work with on getting our car refinanced. Very easy process and exceptional communication was very much appreciated. Highly recommend.
December 2025
Amber is amazing and went above and beyond for a very sensitive matter. Thank you amber as i was thinking of closing my account you are what made me stay!
