Big Lots is a store offering great value with reasonable prices on furniture, home goods, bedroom items, comforters, sheets, bathroom needs, towels, shower curtains, and rugs. The store is clean and well-organized, with noticeable improvements. While most experiences are positive, there can be occasional issues with products, such as missing pieces. However, the customer service is frequently highlighted as great, amazing, and extremely patient. Staff members are described as nice, helpful, and willing to go above and beyond, especially in the furniture department. They provide excellent assistance and handle returns without giving customers a hard time, which makes a huge difference and helps create loyal customers.
