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March 2024 by Brandy Bennett
Our waitress cassandra went above and beyond today! Me and my mom frequent this location a lot (at least once a week) while im back home on the weekends from college. I’ve never thought to give a review but after the AMAZING experience with our waitress today I just had to. She was so kind and personable, very attentive, and made sure all our needs were met and more. We need more people like her in the service industry! The Nashville hot chicken crispers are my go to they’re delicious I hope they are a permanent menu item but I suggest anybody to try them incase they are not while they’re still here! Our chips were fresh and hot, all the food was delish, never had to even wait on a refill for our drinks because cassandra was on it! I love chili’s and I hope to get cassandra again as our server for our next visit!
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March 2024 by Allen Richardson
Food and service was great but to expensive!
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March 2024 by Thom
Awful service. Staff were fixing their hair in the dining area and loudly clowning around. I'll never go back here. Truly an awful experience ?
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March 2024 by Rhonda Gutierrez
Food was great. Service was awesome. Good deals.
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March 2024 by Jami Tackett
Food was nasty, table of 5 the waitress was on it the whole time . My daughter got boneless wings she didn't touch any , ate my food.. We spoke to the manager she did Nothing!! Food all of it from chicken to burger, with nothing done. Manger had no care
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March 2024 by Tom King
My wife and I went here for an early dinner for our anniversary. Got a few appetizers and split a dinner. Didn't realize the amount of food and took a lot home.
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February 2024 by Nick Saunders
The wait staff is Awesome! The food is surprisingly, much, much better, than you
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February 2024 by Stephen Althoff
Took my wife out on a busy Valentines Day evening. Was able to get a seat at the bar right away. Nina was our server and she was phenomenal. We only had about 45 minutes before our movie time. We were served food and 2 rounds of drinks! Great job Nina and Chili's Southgate!!
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February 2024 by Tyla Scott
I enjoyed my waitress brain he was very nice and made sure he didn’t keep us waiting even recommended good food options I will definitely be back I love it here!!!
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February 2024 by Camille Clark
Service was amazing, food was the same!
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February 2024 by Maria S.
The appetizer was delicious, but my fajitas were flavorless, blandest I've ever tasted, very disappointing, My husband's rib combo was ok ( according to him).
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February 2024 by Alicia Upleger
Clean, hot food that was prepared well . Greg was a great Server. Manager checked in on us too.
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January 2024 by Theresa S
Food was hot and delicious and service was excellent.
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January 2024 by Pisces Libra
Ate here a few days ago and was charged for my table and the table next to us. The machine charged us for another table by mistake they said. They will refund the amount they promised. They haven't. Every time I call, they take my name and number. Reported it to my bank and waiting on a refund. This is fraudulent. Will not return.
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January 2024 by Pepperidge Farm
We came Friday night 1/19.The food was serviceable. We received it roughly one minute after receiving our appetizers, which is usually not a big deal to me but all of our appetizers were fried and having to wait 30 minutes to get it only to receive our entree so soon after, needless to say it was put to the side and was pretty much a waste of an order. The chicken on the fajitas trio was shockingly cold in comparison to the steak and shrimp that were also on the plate and we didn’t receive our sides of Guac. But it’s a friday night, stuff happens.Now to get to the real issue of our visit: The service.Brian. Bryan?He took our order not in front of our table, but sitting down at the bar adjacent to us. Which was right under speakers, surrounded by two booths with people, and multiple televisions emitting sound, we had to repeat what we were saying twice and had to even raise our voice a little to be heard properly.Then throughout our meal, my date was never asked once if she wanted a refill. We never asked if we needed any napkins or even the obligatory “How’s the food?”; the only time we were checked up on during our meal was to see if I wanted another beer. Which refills AREN’T free for so :))At the end of our meal, we were visibly not pleased with our service and instead of asking us if were familiar with the tablet-paying service (which, mind you he HAD explained to other tables around us when they were ready to pay), he quite literally reached across the table to grab the tablet away from us and proceeded to tip himself the amount he believed he deserved and then asked for the card so he could swipe it. Something he did not do to the other tables. He wouldn’t even let us look it over before asking for our payment method. he KNOWS he did a mediocre job and tried to squeeze the best he could out of it. I’m all for over-tipping but for the first time in my life, I wanted to tip LOW and I wasn’t even given the option. He chose it for himself, which a server should never do. Very unfortunate service for a $70+ meal, that just quite frankly made it a poor customer experience that I don’t think I’ll be coming back to or recommend any time soon.We just wanted a refill
