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October 2024 by Kelsey Nagy
I always count my money wrong and they're always nice about it, but they must think Im stupid at this point....I do it like nearly every time I make a deposit. I am embarrassed but it's okay.
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August 2024 by Nicole Ferguson
Great place
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July 2024 by Gauzy
horrible customer service. disrespected me and when i had questions told me to leave because of the line. the one on west road gives me 0 problems and im always in and out. the asian lady at the front (saying that bc idk her name) gives me and my family issues everytime we go in there. it’s always something new. i’ve been using this bank since i can remember opened my first account with them and me and my family will no longer be going here since there’s always an issue. she literally said she recognized me because im always in there but then wanted to put a hold on my pay check because “there wasn't much activity on my account” even tho she said she recognized me and seen i was pulling money in and out. after i called her out she decided to change her reasoning to “ we don’t recognize you getting checks from this company” when i was literally in their at the beginning of the week depositing money using the same company check. i put money in and out of my account almost every week. she made 0 sense and caused me issues for literally no reason. Then went to west road and they said she did all of that for no reason.
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April 2024 by Richard Campbell
I have been a member of DCFCU since 2016. I was very pleased with the high level of customer service I received at that time. Now, I am looking for another credit union because I no longer trust DCFCU with my money. I am afraid they're going to screw up my direct deposit and here's why; When my debit card expired in February you were late sending me a new one. This caused me to be late for my rent in March with a $50.00 late fee.
I still don't have an actual debit card. I have one of those cheap temp Debit Cards without the raised numbers because the real one didn't come till the 8th of march and I was told to cancel it.
I got my refund from the State that I literally have been trying to cash for a week. I tried the mobile app and it didn't work. I called DCFCU and the customer service person said to try it again. I did what they said and it wouldn't accept the check. I tried it a third time on the mobile app and it still didn't accept the check.
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February 2024 by Kevin Leciejewski
They contacted me with some funny transactions tried on my card. Told me they were canceling it and issued a new one the next day
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December 2023 by Noah Gucken
Went to deposit $350 in checks to my checking account and receive $60 cash back. After being discriminated against for being too poor (3 day hold on checks to make sure I haven’t cashed them before since I don’t have constant income in this bank even though this is all traceable?), I also didn’t receive my $60 cash (had well over $60 in my account already to cover it) then the pending money was transferred to my savings instead of my checking. Awful experience and am looking to switch banks immediately. There’s no benefit to banking here, the overdraft fees are ridiculous. You can go over 1 penny and it’s $30 fee every single time, there’s no leeway or help. It’s beyond difficult to manage your account or do anything, I still don’t have the app set up and online is still challenging. The loan rates are just as high as banks, the interest you get on savings is completely laughable. Todays disgrace was brought to me by operator 510 at 10:31.
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August 2023 by Robert Hadding
Downriver community service it's the place to go and put your money into a safe institution ❤️ ??✅???
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August 2023 by Chris Jankowski
Great place for banking
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July 2023 by Fulani Wilson
Ridiculous they make you jump through hoops when you have a government check. Put holds on them. Won't accept your updated mail with your new address expect you to have a new ID took my business to advantage one and got everything taken care of nor do they hold government checks
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April 2023 by Paula Maslanka (Adongo)
Nothing to it
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December 2022 by Chazz Davis
Been A Member Since 1999 Had Numerous Loans Even Became An Employee Just For Them To Say We Won’t Issue You Another Debit Or Credit Card Due To Fraud That I Received On My Account. So Yes Being The Victim Of Fraud Results In YOU Losing Access To A Credit Building Card As Well As A Debit Card. Which Is Blasphemy For A Long Time Member. Go Elsewhere
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September 2022 by Robert Kinlin
Set up new payment from my account with Alison. Deposit at counter with Carmen.
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May 2022 by Denise Redding
Everyone is always so nice and very patient. I've been a member for 14 years now.
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April 2022 by Sheila Stein
The new building is Huge!New safe deposit boxes are available now.They held a blood drive, that we attended.
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March 2022 by Katherine Llanes
The staff here don’t want to deal with customers. They are rude and don’t want anything to do with new members. Pick a different credit union.
