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April 2023 by Anna R
Very kind people
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March 2020 by Rita Paul
Very kind people, and outstanding service! I will definitely return for future business!
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February 2018 by Christopher R.
Went to Liberty Tax Service because on the phone I told the lady that I'm getting about $600 back from Federal and would I qualify for a RAL from them. I was told yes and to come down. When I got their I filled out a form and then did my taxes. When the paper work was done the lady said that I didn't qualify for the RAL because the computer wouldn't allow to do a $600 loan. I explained to the lady I was told I would qualify for the loan over the phone. She stated that's the way to get people in the door. I said by lying to them? Whatever get's the customer in the door. I said I want my tax papers back. She said to late. Then she told me the fee for getting my tax money back. $49 for paper check or direct deposit or a Netspend card credit for free. Instead of paying $49 I went with the Netspend Credit card. Then she brought me my forms to find out they charged me $434.95 to file 1040EZ forms for State and Federal. Biggest scam ever never was told the fees. If could give them a Zero stars I would. I then called Corp. and filed a complaint with them. I was told the owner will call you in 24 to 48 hours. It's been over 72 hours and still no call. Called Corp. again and was told they would send a new email to the owner. NEVER DO BUSINESS WITH THIS COMPANY AGAIN. H&R Block and Jackson Hewitt only charges $49
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April 2014 by Caroline Shine
I been going to liberty for a few yrs . I always I mean always have had excellent service however this tax yr I was not impressed with the sevice I recived. I will next tax season try liberty once again and if I get great service instead GOOD I will continue to keep conducting buissness here
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April 2014 by Marcy Williams
Shorty after posting this complaint, I was contacted by the corporate office of Liberty Tax in Virginia. Carolyn was just as enraged as I was, and assured me that they would contact this office about my complaint. Carolyn apologized for the way my mother was treated and has also refunded the balance of what she was charged. Thank You!! My stars are based on the way their corporate office handled my complaint.