Zeal Credit Union is highly regarded for its safety, community focus, and quality service. It has received top ratings from Bauer Financial, Inc. and IDC Financial Publishing, Inc., both of which recognize Zeal as a secure and financially strong institution. Deposits are insured up to $250,000 by the NCUA, emphasizing its stability. Members appreciate the professional, knowledgeable, and helpful staff, with many praising the friendly and trustworthy environment. Long-term members highlight their positive experiences over the years, especially with car loans and general service, and note the caring attitude of managers who go above and beyond to assist members. Some reviews mention difficulties with customer service, particularly with long wait times on the phone, which can be inconvenient for busy members. Despite this, the overall sentiment remains positive, with members expressing loyalty and recommending Zeal Credit Union to others. The credit union's community-oriented approach and commitment to member satisfaction are key aspects that stand out. Overall, Zeal Credit Union is seen as a safe, caring, and reliable financial institution that strives to serve its members well, even as it continues to improve its customer service experience.
I've been a member since the early 90's when it was CO-OP Service Credit Union, and have seen a lot of changes but have NEVER had a problem. My latest loan process was quick and eazy with Becky at the Southgate branch. She was polite and professional. Thanks again.
April 2025
I love this place and all the people who work there. They are friendly and get the job done.
November 2024
I have been a member for over 10 years and I have been very happy with the service I receive. I have had two car loans and the loan officers have been great. The staff has always been professional and very knowledgeable and helpful.
