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“Walked in and was greeted right away. Associate came up to me and I told him my mega list of problems with my feet and legs. Standing on concrete, flat feet , knee pain and so on. He hears exactly what I was ayung and off he went. Found a pair that fell great. Took off again to see he if he could find something different. Super helpful kinda guy. Daughter even bought a pair after me. Same thing with a different Associate. As I was checking out . I had asked about insoles. He said save your money until you try them. Great place to buy a pair of shoes. Plenty of clothing as well.”
“Best shop I been to. Customer service was phenomenal . Took a friend there to pick out a ball for his birthday and also got my new ball drilled with grips .Every thing was perfect. They make sure they take good care of the customers.”
“Awesome place. They were quick and had plenty of info for a 1st timer that needed insite into what baseball glove to get for my son. Prices were reasonable, and the service was excellent. This is the only place I'll go for now on.”
“Dela Jackson and Don were absolutely amazing to work with! They went above and beyond to make sure my dad and I got the correct shoes for both comfort and size! Thank you both so so much for your time, patience, and customer service!!”
“5 star, Awesome business. Have utilized 4 times, always professional, best priced and able to get what I needed.Have worked with the owner, Mike, as well as others, service levels were great all the way around.Even sent my wife for her own personal items and she was taken care of, not intimidated and everything was explained thoroughly to her. Not common in this world. Thank you!!Will continue to utilize for our needs, no question. Client for life.”
“Stopped in for a few items, and staff was extremely helpful. They showed my son all the grip tape and myself the different neck guards. Helpful, courteous, and efficient. We will definitely be returning.”
“Just getting back into the game and the information received and overall experience here was the best I have ever received! Jeff was extremely knowledgeable and provided great insight and guidance throughout the ball selection process. Very patience and offered objective insight while allowing me to be comfortable in making a final decision. Will revisit this location for ALL future bowling needs. Top notch service and prices. Highly recommend!”
“Called Dave for replacement skate blades which he didn’t have in stock (they’re older skates). Without even asking that he do so, he called around and was able to locate the steel. He called me back and had me come in the next day to install it”
“Top notch store! I drive about 40 minutes to go here, even though other stores are much closer. Still sharpening by hand, and if anything is wrong with a sharpen, an order, or any other issues, I have called up and they offer to fix any issues immediately and in most cases for free, even when it was my mistake. Love this store. They don't carry as much as the livonia store, but the customer service here over the livonia store (horrible store and workers at livonia) is outstanding!”
“its extensive selection of top-notch sporting equipment and apparel, catering to serious athletes. The store's knowledgeable staff and well-organized layout contribute to a seamless shopping experience, making it a go-to destination for all things sports-related.”
“Outstanding customer service!The store employee (regret i don't remember her name, she was from a different store) stayed with me to find sizes and items for 3 young birthday boys! Pleasant, caring, courteous, knowledgeable!”
“Absolutely love this store! The EB team is always so helpful and knowledgeable,makes for a great shopping experience every time. Prices are good, even better when the sales are on! If you at Partridge Creek Shopping Area, drop in and enjoy the EB store!”
“Loved it. Great staff. Excellent choices. They even give hands on service. They greet you have conversations with the little people. Fantastic service. Reasonable prices for quality clothing for our dancing profession. ???????”
“Great place for name branded sneakers/boots, especially for those that are collectors/resellers, to add to their list. Not too sure if this location/stores carries orthopedic sneakers outside of types of shoe brand NB (new balance). I love this style of retail where the customer doesn’t get bombarded with “sometimes” annoying salespeople trying to upsell certain brands. I like the fact that you can go into the area, sit and try on some pairs w/o any fuss. This is coming from a person that has worked in retail for over 20+ years. It’s been a minute since I’ve gone to this store/company, but I get really annoyed with places like footlocker. I always feel like the establishment doesn’t teach proper etiquette when it comes to servicing customers. I’m the type of person, if I need anything, I’ll come to you. Hopefully one day retail will change their ways on how to approach/sell to the public. After Covid hit, it seems that the new wave/ways of selling associates has changed, some sales people are down right rude/arrogant. If I walk into place, and I feel “they’re” pushing (upselling) products outside of the one thing you came there for, I’ll literally put the product down, and leave…..especially when you/I know the brand/item you’re looking for. The rule I was taught, is once eye contact is engage, you ask open ended questions, or compliment something. For instance, my intro isn’t just, “hi how are you today”, instead I would compliment the customer with, “I like the the color shirt you’re wearing.” When you ask those types of questions (PAY ATTENTION RETAIL SALESPEOPLE). Be kind/be genuine/be yourself, and not to get too ahead of yourself when you’re selling products, remember you’re not only selling the brands in the business, but you’re selling yourself……everything else will follow. If you’re lucky, that one customer will only come to you for purchasing.”
“Very good customer service.the staff was very friendly and answered all of our questions and very helpful. The store was well kept and organized. We will definitely go there for shoe purchases for now on.”
“Found brunos on our way to a hockey game, skates desperately needed work. Bruno fixed my son's skates up never seen him skate so good. Customer for life thank you!”
“I had been to all the shoe stores in Macomb county.Many Oakland county stores. I tried Amazon 3 places. I never found my size leather shoe that fit well. Than I found Famous Footwear. WOW. I found my 15 wide shoes straight away. I got to try some sizes till I found the above and I'M REALLY happy. Thanks Famous Footwear. You have my family as customer's.”
“The staff was very helpful with providing me new grips for my ball aS well as polishing. All of their prices are listed at the counter and it’s a large enough pro shop that has seating and even a separate vending machine as well. They do sell all sorts of items as well as 50/50 raffle tickets for the leaguers and playing cards too. Friendly staff and fast service. It was my first time here and it won’t be my last.”
“This a good store the owner cool he will let you shop to drop but a person like me always say what up doe do y’all have such and such color… and from there he gonna help you and tell you everything about sales in all I don’t know him but that’s my guy?????????”
“The store is good. Staff is nice. Online inventory check= NOT so good. Online showed in-stock, get to store 30 minutes later and was told that they have been out of stock +30 days.”
“Ok let me tell you this was the most helpful FootLocker I have gone too in a long time!!!! The staff here was incredible! JoJo didn't stop until she found the item I was looking for! And Simone gave us a concert while we waited with her pleasant voice as we listened to the great tunes in the background ?Randal helped telling me about all the things on sale when I first entered these awesome folks didnt miss a beat in making sure the customs satisfied. Something that's definitely hard to come by these days!??”
“Hunter in the shoe department was so helpful today! I needed to exchange a shoe I bought from this location for a bigger size, but they didn’t have it. he made the process so much easier for me by calling the store in Rochester who has my size to secure my item! A lot of people were asking him for things at once, and he was calm, cool, and collected!”
“While we couldn't find everything we need in this visit, we were able to find a nice pair of shoes for my daughter. She absolutely loves them! Kapri gave us great customer service”
“Tom and Isabella were extremely helpful, patient and friendly. Tom gave me the help that I didn’t even know I needed, very knowledgeable.
The store itself is always clean and well organized.
I went in close to closing time and no one made me feel rushed. Everyone was pleasant.
This location is always my go-to place for sporting goods and camping equipment.”
“Chris and his staff go above and beyond to make sure I am taken care of everytime I am in the store. I highly recommend coming here for any hockey needs! Cant say enough good things about Chris and his attention to detail to make sure his customers are always satisfied!!!”
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“Have purchased many items from this store over the years. Employees are knowledgable and easy to work with. Was recently in to look at some rifles, scopes and binoculars... They had some items I was looking for and ordered the rest of what I needed, which showed up in just a day or two. Prices were in-line with other shops and what I found online. Definitely would recommend them for your firearm or optic needs. Also have a lot of high end rifles and handguns for those looking for something specific or one-off.”