Mattress Firm Taylor is dedicated to providing customers with the best sleep experience. The store features a team of trained Sleep Experts® who have over 200 hours of training to help create personalized solutions that include mattresses, bedding, and essential items. Customers can shop confidently with the Love Your Mattress Guarantee®, ensuring low prices on top brands like Sealy®, Tempur-Pedic®, Serta®, and more. The store offers a 120 Night Sleep Trial® to help customers find the perfect bed. Many reviews highlight the exceptional service from staff members, especially Rochelle and Cody, who are praised for their friendliness, knowledge, and ability to listen to customer needs without being pushy. Customers appreciate the time taken to explore different mattress options and the helpful guidance provided. However, some experiences have noted issues with delivery, describing instances of poor service and a lack of communication from the delivery team. Despite these challenges, customers still recommend the store for the quality of products and the overall shopping experience. Some have mentioned dissatisfaction with the firmness of their new mattresses but are willing to give them time to adjust. Overall, Mattress Firm Taylor is recognized for its quality products and attentive staff, making it a recommended choice for mattress shopping.
Customer service was awesome, Rochelle was very helpful and detailed. I was able to lay and pick the mattress that fit my needs.
July 2026
Rochelle was very kind and helpful. The store was busy when we were shopping but she made sure to keep checking on us while also making sure she was attentive to other customers.
July 2026
Rochelle was very pleasant and thorough in explaining various mattresses and policies of our purchase.
