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November 2023 by Nathaniel Wiliams
Giving this company a 1 star review not do to bad customer service. In fact the customer service is probably the only thing keeping them in business. PLEASE BE CAREFUL WHEN MAKING A PURCHASE HERE... There policy specifically charges any mistakes and or problems after the product is in your possession on the customer. Meaning you come out of pocket if something is wrong with the product for you. I am saying that because in the US we tend to give customers a sense of security when spending there money that way they do so more freely. Long story short take your time before making the purchase. I did so under duress and am dealing with the consequences of doing so...
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November 2023 by Grant Kish
Our sleep expert Marcellous was absolutely amazing. He was very genuine in helping us find the perfect fit for me and my fiance's sleeping needs. We are extremely happy with the service and the product.
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November 2023 by Carla West
Purchasing this mattress was a game-changer for my sleep quality. The buying process was smooth, and the customer service was excellent. I appreciate the time and attention to detail in helping me choose the right mattress for us. I feel like I invested in not just a mattress, but in my overall well-being. Mr. Love made the process effortless for me.
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November 2023 by Cat Willis
Marcellous was excellent and very personable, he listened to all of our preferences and gave us spot on recommendations. We never felt rushed, he answered all of our questions and was very detailed. We ended up buying a mattress, an adjustable base and 2 pillows. Great experience overall.
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September 2023 by Janie Rodriguez
Our salesman, Marcellus, was very informative, listened to exactly what we wanted and was very patient while we made up our mind. He went above and beyond helping us and I will absolutely go back to him for my next purchase
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September 2023 by Dennis Decker
The sleep expert team knocked it out of the park! Our salesperson, Marcellous, was very patient and listened to our needs for a new system. He fit the mattress to us! If you're looking for a great experience and need a new bed or accessories, stop by and see the friendly staff at Matttess Firm in Taylor!
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September 2023 by Jaelynn Bergeron
Dave was a great and informative salesman! He made sure he showed us mattresses best for our sleep patterns or body aches! I can't wait to get our new mattress and adjusting bed frame!
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September 2023 by Janet Phillips
Large selection of mattresses. Employee was very knowledgeable. Explained the differences between the mattresses. Was able to test a few before making a decision. Rochelle was wonderful and fun.
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September 2023 by Brittany Betrus
The sakes team was super informative and knew what they were talking about, but we ended up shopping on the website because it was $500 less for the same items. Not sure what was causing the price difference between the store and website but we are happy with our purchase
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September 2023 by Eric Winton
I went in today looking for a new mattress and wanted to know the difference betweena traditional mattress and a hybrid mattress Dave took the time to explain the different types of mattress types and what they had to offer Dave is very knowledgeable about the products that Mattress Firm carries I was able to take my time and try many different mattress without feeling the "high pressure" by a sales person Dave answered all my questions which made it easier to narrow down my selection which at that point came down to price. I did purchase a new mattress and mattress protector I also received a free adjustable bed frame as part of their Labor day sales promotion Mattress Firm also offers free delivery. I would highly recommend Mattress Firm located in Taylor Dave is definitely a top notch representative for Mattress Frim and they are lucky to have him.Thank you again...
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August 2023 by Beth Bremner
Marcellous was very helpful and welcoming as soon as we walked into the building. He made the experience fun and inviting. Due to my husband and I experience with purchasing a bed online with great reviews which lead to severe back pain and very uncomfortable asleep when we arrived at Mattress Firm Marcellus listen to all of our concerns and requests. And we walked away with a positive outcome and needless to say our first night on our new mattress was sensational.
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July 2023 by Nikki W
Rochelle is an absolute gem and I wish I could give her more than 5 stars. She just made my buying process so easy. She was easy to talk to and gave us lots of options for our price point and comfort level. So glad I came here to buy my new bed!
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July 2023 by Marc Massella
Very NICE Staff and Dave was VERY helpful.He was VERY kind to my daughter and was very attentive to her preference in mattresses!Highly recommend talking to him before you buy, very informative!Very good prices also !
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July 2023 by Sam Abdelkader
I can truly say this unit’s manager Marcellus along with the area manager Kyle have been nothing short of remarkable trying to help solve an issue with my mattress. This team understands what customer service is all about and what it should be and I highly recommend purchasing your mattress from them. It’s not being a good sales person that counts!!! What counts is the service you need after that sale is complete!!! These guys truly knows that very well!!!Thank you guys for your help!!!
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July 2023 by Trisha Pinsoneault
My husband and i recently had a house fire and needed a new mattress. Dave was very helpful. We quickly chose a mattress and he did all the paperwork and organising for it to be delivered the next day. Would definitely recommend working with dave he was upfront about everything and was not pushy.