Mattress Firm Taylor is dedicated to providing customers with the best sleep experience. The store features a team of trained Sleep Experts® who have over 200 hours of training to help create personalized solutions that include mattresses, bedding, and essential items. Customers can shop confidently with the Love Your Mattress Guarantee®, ensuring low prices on top brands like Sealy®, Tempur-Pedic®, Serta®, and more. The store offers a 120 Night Sleep Trial® to help customers find the perfect bed.
Many reviews highlight the exceptional service from staff members, especially Rochelle and Cody, who are praised for their friendliness, knowledge, and ability to listen to customer needs without being pushy. Customers appreciate the time taken to explore different mattress options and the helpful guidance provided. However, some experiences have noted issues with delivery, describing instances of poor service and a lack of communication from the delivery team. Despite these challenges, customers still recommend the store for the quality of products and the overall shopping experience. Some have mentioned dissatisfaction with the firmness of their new mattresses but are willing to give them time to adjust. Overall, Mattress Firm Taylor is recognized for its quality products and attentive staff, making it a recommended choice for mattress shopping.
This was a very enjoyable visit to Mattress Firm, got just what we were looking for in and out. Sales lady Rochelle, made us feel very special.
October 2026
Customer service was exceptional. Don't remember the service lady's name , Her knolag about your products was very helpful, I will be shopping with you agin
September 2026
Rochelle was extremely helpful and a sweet person. Whole process was easy and quick. If we ever need another mattress this is where we will come ❤