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“I'll always love Kohl's!!! I use my Kohl's cash to buy me an outfit! I received it from buying my Christmas gifts here for everyone! They always have a variety of things to purchase for everyone young or adults! Everybody enjoyed their gifts I must say! ?”
“Wanted to get my little guy to build a board for his birthday. I was unsure about going to Zumiez vs a local skate shop and was afraid we would end up with someone disinterested and inpatient. We got so lucky when Jacob greeted us from start to finish Jacob walked my son through the process of picking out his equipment to letting him help assemble it within a budget with extra patience. Thank you Zumiez and Jacob for getting us going in skating!!”
“It is a Macy's so you know exactly what you're getting. Easy in and out for returns. Also it is one of the few open Macy's left in southeast Michigan.”
“Recently one of my ship to store order was sent to Macy's Southland store in error. It would have taken me over an hour each way to drive to this store to pick up the order. I was able to reorder one item in my order while the other item in the order was sold out. I contacted the store and left a message with the contact I was given, Elizabeth (Administration office?). Elizabeth called me back the same day and was very pleasant. She went above and beyond to ensure I would get my order. I received my order today. Thank you Elizabeth and the Macy Southland team!!”
“I had a hiccup with an online order and had to go back to the store more than once. Eric took great care in making sure everything was just right. In terms of customer service he definitely went above and beyond. Thank you so much!”
“I called up to the store today, checking in on an online order, to make sure it was still there. I was late at picking it up due to an unforseen surgical procedure. I spoke with Fernanda who was very kind, patient, pleasant, and informative. She even let me know what time she would be there until today, so that I could ask for her directly. I'm posting this review because I don't believe great sales associates, such as Fernanda, get enough recognition. Let's face it, customers can be very rude, so positive employee morale makes a difference! I work for an employer where we've ranked #1 in customer service satisfaction for many years now. I definitely appreciate great customer service! Thanks again Fernanda!”
“This is a nice little store, there's a worker there who I've chatted with forever who is always friendly. The only thing that I don't like is the size of the store. It's cramped.”
“Michelle was amazing, I’m not a color Coordinator type Person, but Michelle came up, asked you what color my shirt and boots were, I told her and she picked out a perfect pair of pants. It could be more happier, extremely friendly positive and a gypsy like personality. I would recommend her 1 million times over..”
“I ordered some tank tops (they’re the best tank tops ever btw) online and to be picked up in store. I called the store because it only showed one was ready and I ordered four. Long story short, I dealt with Crystal (i hope I’m spelling it right) and let me tell you she was so kind, she fixed the problem immediately, she was just so sweet & patient with me. And when my sister went and picked my tank tops up for me, she said how nice Crystal was and couldn’t wait to go back and shop in store because of what a great experience we had. Crystal deserves a raise! You can tell she actually enjoys her job and cares about people. Not to mention, she’s really good at her job. Thanks again, Crystal!”
“Love this place. Usually the staff is nice. Some times the staff is a little less than attentive. But the prices, the selection, the styles makes up for it. If you don't mind uncaring teen staff who don't really want to help and have a good sense of what you want and what looks good on you; I can't stress enough that you should go here.”
“I was greeted by Jakob kindly, and he helped me pick out the perfect present for my twin brother. He was super patient while I was calling my grouchy brother to ask him his shoe size. I low key looked at Jakob’s feet for reference and it turns out that they were the same size ?. Thank you very much you made the anxieties of getting presents for boys easier.”
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“Went to buy some new clothes as I have lost weight. Brittany our sales person measured me and showed me my choices. I always go to a certain pant and style. Brittany also showed me a new style and I loved it! I will be back! Great selection and prices were decent. Thank you Brittany for your suggestions.”