Macy's at Rogue Valley Mall is a well-known department store with a long history dating back to 1858. It offers a wide range of products, including top fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select locations. The store is generally clean and well-maintained, with friendly staff who are helpful and courteous. The return process is quick and efficient, often assisting customers as much as possible. While the selection of men's clothes could be better, the store has a decent variety of fragrances and gifts, making it a good choice for special occasions. Some customers mentioned that the store opens later than the mall doors, which can be inconvenient. Customer service is described as average, with some staff members going above and beyond, such as a helpful employee in the men's section who provided excellent assistance. Overall, Macy's is a reliable shopping destination for clothing, beauty products, and gifts, with friendly staff and a clean environment, though it may feel a bit outdated to some shoppers.
To find someone to help you on the first floor is near impossible. The ladies upstairs in the home area are always around to help or to answer questions.
February 2026
Clarence was AMAZINGGG at this southgate location today.
He took his time to help put together outfits that match and felt happy with. He has amazing taste, he deserves a promotion if he’s not already promoted!!!!!
February 2026
Been buying items here since it opened in 1967 as Hudsons. For myself and my family, children, brother, sister and former spouse.
