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September 2025 by Leandra Edwards-Brandel
UPDATE: I'd like to thank Chris for working with MI Windows to not only get me the needed parts (instead of replacing the whole doorwall), but he even did a service call and installed the parts on the doorwall. I appreciate him working with MI Windows to get it figured out.
Our house has had three doorwall replacements due to warranty issues. This last warranty replacement came in with no screw hole plugs for the outside and the glue for the magnetic slider for the inside blind arrived warped. They informed me that they would get me the parts, and they never followed up with me that they couldn't (although they have notes that they spoke with me - which they never did). I was told they had to replace the entire panel (which would be the 4th replacement) - just for glue tape and two plugs! I get I have lifetime, but this is seriously a waste of company money for needing just glue tape and plugs. I have now been told I need to order these parts from a third party and cannot get them from the factory, which is near my house. They have been awful to work with and make fiscally poor decisions. Be aware. Also, when you ask for part numbers, they refuse to give them.
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June 2025 by Pauline Lombardi
I ordered windows from my contractor. He deals with a company called Sunrise Windows. The transom window I ordered on 2 separate occasions had a defect. There was a huge line all the way across the window. I can see, maybe it happening 1 time, but twice? Now, I wait for a 3rd transom window. I have been waiting a month thus far. This all started back in February 2025. I also called the manufacturer to try and get some help. I got no where. Very frustrating!! Poor quality product and poor customer service. Whatever you do, don't have Sunrise Windows/MI Windows installed in your home. If your contractor tries talking you into it, don't order them. Terrible experience!! Also, I need warranty information. Thus far, no cooperation from Sunrise/MI Windows. No excuse for any of this!!
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April 2025 by Jeffrey Lau
If you're delivering here they really messed up receiving putting the hig trucks in the far back corner with little room to maneuver around the employee vehicles. Also watch the door rippers, they painted them black so you can't see them, just an added obstacle. Not the worst but man, I could be soooo much easier .
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July 2024 by Amir Singh
I had such a great experience with the company and the employees. I was looking for windows for both of my locations. They were able to assist with sizing, options and overall questions. Amazing communication and response time.
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June 2024 by Kara Duerr
My experience was extremely wonderful. They did their job at there best performance and really quick.
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June 2024 by Espie De Roche
Terrible place of employment
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May 2024 by Richard Hartman
In and out quick unloading
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May 2024 by Kurt Bruck
Sunrise Windows (Now owned by MI Windows)
We had a new bay window installed. Within 6 months, the inside oak started to swell and discolor due to water intrusion. The rep for them was very difficult to reach and get to show up. We spent several months trying to get a resolution and only after a month with the technical department did they agree to replace the window assembly. Their defect not the installers. Now they are telling me no labor will be covered on their defective window. We did have some sweating which they explained away and I agree that was acceptable, but the poor workmanship is NOT acceptable. From what we can see on the outside, the window was not properly flashed at the MFG seams. They ran a caulk bead on the surface and that is what failed. Now they want me to pay the $2,200.00 labor install again. This will be the last window we ever buy from this Company. Do your homework when working with contractors! you just don't know what junk they are installing!
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April 2024 by Bobbi “Sissy” Mason
I work here and its been a great place to work.
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February 2024 by Bradd Powell
We purchased Sunrise Restoration Windows (Double Hung) in June 2020. Our purchase was based on the advertised thermal efficiency claims. Unfortunately our windows are not efficient as advertised. The upper window center frame piece is not insulated. This lack of insulation results in a large temperature difference which can be felt with your bare hands. In the winter time this cold seam between the upper and lower window frames causes the formation of condensate and in the summer you can feel the heat radiating inward. This is a product design flaw and should have been prevented by proper testing. I would like to know like to know if SUNRISE has a remedy for this problem?Follow Up: No service call or follow up after receiving a nicely worded email one month ago. So I believe at this point the warranty and customer service may be more fancy words then actual deeds.
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December 2023 by Phil Young
very nice place and people that work there
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December 2023 by Jay Chappell
What a fantastic window vendor Sunrise Windows is! We are a dealer of their V-Class window here in Southeast Texas and we love the high quality of their windows as well as the fantastic customer service!UPDATE: Ever since Sunrise was purchased by MI and decided to shut down their operations in the South US, they have lost all level of customer service. Warranty claims are a horrible experience and they are charging their formal dealers and/or the end users who have their windows for high shipping costs and part replacements. Sunrise used to be such a great company to work with and sadly they have let down all those that were loyal to their product for many years just to make a buck.
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August 2023 by Vasilios Sahinidis
I called the company as the previous owners had windows with missing trim pieces. Chris the Senior Technical Advisor was kind, friendly and very quick at responding. He was able to order the new trim pieces and a week later came over and installed them on the 5 windows. Thanks Chris!
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July 2023 by AJ Jaffary
This is the BEST WINDOW MANUFACTURER making Quality Windows. We've been installing their windows and patio doors for 5+ years now and because of their Quality Products our Business has grown tremendously. Thank you, Sunrise! of course we couldn't have done it without our Manufacturing Representative Ryan.
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July 2023 by Ashley Koontz
I put a app in sunrise Windows to work and they told me they can't let me work cuz I been a stay at home mom for so long so now I'm going to talk to my lawyer for this
