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November 2023 by Benjamin Smith
Don't trust this company. Brought back my car fully fueled. They still put on the fuel surcharge. Second time in a row from Budget.
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November 2023 by Jason Grant
Reserved a van and had to cancel 12 hours later because plans changed, and they charged me a $50 cancellation fee. What a joke. Will never use Budget again.
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September 2023 by Paige Austin
First time renting my own car and there was not much explanation when getting car and not being talked to in a nice way (like i should have known what i was asking and seemed like i was an inconvenience when picking up).. other than that service was good and the car was excellent. I did get some help when dropping car off and she was very informative and nice. Thanks again, I'll be renting from ya in the future. I am not writing this for shame, just want to keep people informed of what service I received. I'm an honest gal
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September 2023 by Andy Mercy
Great experience until the return attendant asked us to keep the engine running, and we noticed that there were over a dozen cars spewing emissions. The attendant said it made it easier for her to read the gas and mileage levels, as well as move the car. This is a really poor business practice that results in thousands of unnecessary emissions per year. We would like to see Budget address this.
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September 2023 by Kim Riley
I was supposed to get an Amazon gift card, didn't get that. A 12 passenger van that cost almost $1k for a week had 2 power point plugs in for 6 adults and 1 child. The a/c spewed on us in the front seats. The van pulled to the right. The van only had 20k miles on it and was pretty beat up and it had a funky smell to it when we picked it up.
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September 2023 by jody comstock
Love the Budget car Rental at Traverse City Airport! The staff is always polite and efficient. Our car is clean and ready to rent.
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September 2023 by Jackie Dennis
DO NOT RECOMMEND!Cherry capital airport location has THE RUDEST employees I've ever dealt with. Took all the money to rent the car online and then when i arrived to pick it up claimed they couldnt use that same card for the security deposit. Wouldnt even swipe it to try, had NO inclination to help what so ever. Now im dealing with customer aervice to try to get my $800 back. Use enterprise yall, budget is a joke and a scam.
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September 2023 by Rachel Egyed
I returned the car after driving it 13 miles and a full tank and was charged after the fact an additional $20+ for refueling. This is ridiculous and a scam. Would not recommend using them to anyone I know and I definitely won’t use them again.
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July 2023 by Kayla Noble
Budget in Traverse City was a great experience! The check in and return process was a breeze. The car was new and clean.
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July 2023 by Marci McCoon
Had a horrible experience in Orlando picking up my car. Gentleman told me and my daughter that we needed the insurance added, but come to find out after talking to my insurance company, we did not and that I was covered. Great way to earn some money budget from a female just trying to have a nice vacation. I will never use budget again and plan to spread the word that instead of educating the customer they take advantage of the situation to profit!!! I would not even give them 1 star!
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June 2023 by Joshua Vander Meulen
My first Google review, but our experience with Budget was not great.Our van blew a tire, contacted Budget, and then waited four hours for there support. The gentlemen that arrived did not know how to change the tire.I personally changed the tire the next day. When I called customer service, they told me to go to a store for support. When I went to a store, they told me to call customer service. There was no help in our situation.When I returned the vehicle, I was told Budget can't control the quality of emergency services. It was added that support services all have flaws currently.Today, I received a $90 bill for emergency services. That is the same service that could not change a tire.Budget, I believe you can do better than this.
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June 2023 by Delphine Harris
Smooth as silk renting experience. My small car wasn't available so they upgraded me without additional charge. Great service.
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May 2023 by Michele King
My budget rental car experience was wonderful from start to finish. The price was a great deal and the staff was so professional. The vehicle was terrific.
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April 2023 by Sharon Kite
We set up a reservation over a month ahead of our vacation only to find out the week of the vacation that our vehicle had been canceled. They said computer kicked it out. They offered a smaller vehicle at a greater cost. Ruined vacation/ adoption anniversary
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March 2023 by Elizabeth Kerby
We used the location at Cherry Capital Airport. The women who helped me were very kind and helpful.
