Fox Grand Traverse Lincoln is a highly recommended dealership known for its friendly atmosphere and excellent customer service. Customers have praised the staff for making their experiences smooth and positive. One customer shared that after an unexpected accident, they chose a Lincoln Nautilus for its high safety rating and were impressed with the process. From online preapproval to the friendly and helpful staff, including Lisa in sales and Rob in finance, the experience was seamless. The dealership’s environment was pleasant, and the staff made sure all questions were answered, leading to a satisfying purchase of a 2020 Lincoln Nautilus Reserve. In addition to sales, Fox Grand Traverse Lincoln excels in vehicle repairs and servicing. Customers have appreciated their quick and efficient service, especially in urgent situations. One customer had a broken window on their vehicle while on vacation; Michele in the service department scheduled a mobile repair with Bryan, who arrived promptly and fixed the issue in less than 15 minutes. Another customer experienced a quick fix for a broken truck part, which was done free of charge and allowed them to continue their vacation comfortably. The service team is knowledgeable, helpful, and dedicated to customer satisfaction, earning high praise for their responsiveness and professionalism. Overall, Fox Grand Traverse Lincoln stands out for its friendly staff, quality service, and commitment to making customers’ visits easy and enjoyable.
We came to Traverse City on vacation and a part broke under our truck. We called and they immediately got us in a did a quick fix for free. They were so knowledgeable and helpful and fixed our disaster and our vacation. So thankful and anytime we are back this way, we will stop in if we need anything :)
January 2022
The service his were amazing. My buddy crack the window on his 2022 blac label navigator and they got him right in did what they could to let us finish our trip and got us right out in under 45 mins! My buddy said by far the best customer service he's ever had at a dealership and he buys cars all the time
