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March 2024 by Greg M.
I don't get all the one star reviews. This is a perfectly fine Goodwill- it's clean and the staff is friendly. There are a lot of other options in the area but this store is worth a stop.
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February 2024 by Christina Blanch
YIKES! your staff is RUDE!!! the older lady with the white hair & deep voice and the other one who might as well be her sister are disgusting to people, every time i come here they’re as mean as can be! the amount of names ive been called by them and times they’ve thrown my items at me after bagging them jesus! get some better staff, we’re begging you !!!(really hoping to not see the same generated response by you either ?)
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February 2024 by Jill S.
I'm in town a few times a week and I like to stop but the staff at this store is questionable. Equal opportunity employment? The blonde toothless older female cashier accused me of switching tags on the shoes when I was checking out and insisted on calling a manager who agreed with me. I had done nothing wrong and the cashier was so rude about it. I'm sorry I just spent over $100 on used shoes and u accuse me of that and no apology? No thanks.
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February 2024 by Sarah R C
SO SO OVERPRICED. They sell Walmart brands and similar products for more than they cost brand new at the store. No more furniture, no more books, no more kid toys-- it's just for the flippers and Goodwill CEO's greed now. There are better options in town. Place has just gotten insane expensive in the past few years and yesterday is the last time I'll even bother stopping in-- there's just no reason to go there anymore.
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November 2023 by Hannah Edwards
I was minding my own business looking at a couch and an employee came up and started swearing at me. She was mad I was looking at the couch. Then she got another employee to come over and mock me for looking at the couch. Absolutely insane these two women haven’t been fired yet.
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September 2023 by Wind Haven
They now charge a minimum of $5.99 per item despite the condition. Workers were rude! Do NOT BOTHER!!
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July 2023 by Dallace-Nikhol Degregorio
Small store with a lot of "new" items from like stores. Very small selection of everything in general.
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July 2023 by Ava Stickney
Anyone considering going to this location...PLEASE READ!I've been to many Goodwills across the country and this Goodwill by far has the worst customer service I've ever come across. Staff as well as managers are rude for absolutely no reason. Dressing rooms are closed due to "staffing changes." Ummm there's more employees in there than most Goodwills I've been in. I think the dressing rooms can be open or allow people to bring merchandise in the restroom. I love giving businesses 5 star reviews, however, I have no good things to say regarding the way I was treated in this store. Goodwill Northern Michigan, consider the numerous reviews regarding your customer service.
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June 2023 by Ava S.
Anyone considering going to this location...PLEASE READ! I've been to many Goodwills across the country and this Goodwill by far has the worst customer service I've ever come across. Staff as well as managers are rude for absolutely no reason. Dressing rooms are closed due to "staffing changes." Ummm there's more employees in there than most Goodwills I've been in. I think the dressing rooms can be open or allow people to bring merchandise in the restroom. I love giving businesses 5 star reviews, however, I have no good things to say regarding the way I was treated in this store. Goodwill Northern Michigan, consider the numerous reviews regarding your customer service.
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June 2023 by Emma B.
What a store. And not in a good way. I entered the store and went straight for the books, as one does. As I was looking at books, this gentleman farted directly in my airspace. As I continued through the store, I received many dirty looks from employees and felt unwelcome in the store. As I left the store, I noticed all the random yellow posts scattered throughout the parking lot. That made pulling out and maneuvering through the parking lot almost impossible. The sign out front said "Donations create new lives". I don't believe that's how creating children works. On another note, the employees treated me like I was a dirty pair of boots. I would not recommend going to this particular goodwill ever unless you like these store conditions listed above. Thank you for listening to my ted talk (Ok, honestly wasn't THAT bad, but this was fun to write. All the events listed did happen nonetheless)
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June 2023 by Brie B.
Today we had a not so great experience. When in the store the employees could have been much nicer and made some questionable comments about the products we were buying. The dressing rooms were closed and the bathrooms aloud no merchandise inside them so there is no place to try on clothes. In the parking lot there was some yellow cement poles that you should definitely watch out for. The signage from the road was not very good as the sign is not very tall and you can't see it with the trees in the way, it could create traffic issues. I believe the employees should have more "southern hospitality" and be ready to help their customers as that's what they are paid to do.
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June 2023 by Maylin W.
I've been to more Goodwills than most people and this one has been my least favorite experience yet. Every single dressing room was closed, and "you can't bring items into the bathroom" because they are "short staffed" even though they seemed to have a fairly good amount of workers. How am I supposed to try on a buy clothes if I don't know if they fit me?? The cashiers weren't very kind and made odd comments as they checked us out, including telling us to "have fun with the vampires" when we bought colored pencils, and not to get stuck in the shmits? Anyway, not the best Goodwill experience!
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May 2023 by Lisa MC
Good, very clean, organized store with many options, except special sizes which is understandable. No fitting rooms though! 30 day return with receipt and tags on for store credit. They had some amazing equipment the day I was there brand new. They also offered a discount if you or a family member are in service or a vet. There were alot of shoes new even and costume jewelry, reading and sunglasses glasses.
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April 2023 by Mariah Richards
OUTLET SPECIFIC REVIEWThe goodwill has been pretty bad for years with excessively cherry picked stock (they sell online through the goodwill website and the good items go here), but the outlet was TERRIBLE.To be fair, the outlet only opened yesterday, so please bear that in mind when reading this review.The bins are very high, it's difficult to bend to get into them and good luck reaching the bottom.Everything is sorted. If you've been to other goodwill outlets, you know that's a bad sign. At other outlets the only organization is hard goods/shoes and then clothing. These were much more orderly and sorted. They had shoe and book bins. Cute. They've been cherry picked and you're not going to find anything good. We didn't. Normally we spend hours at the bins. We spent 15 minutes here and gave up.There's minimal stock. It's not even 1/4 of the size of the grand rapids bins. It's not so much an outlet as a closet where the stuff they couldn't sell in store (because they price too high, haven't seen anything under $3.99 here including fricking books, since pre-covid) ended up.They are only planning to be open two days a week for the foreseeable future. Friday and Saturday 10-5. Plenty of time for them to make sure nothing valuable is actually left for YOU to pick up.The only items we saw were clothing, linens, shoes, bags and books. There were no electronics, housewares, decorative items or kids toys. It was very boring, not much fun to shift through these bins at all.Bottom line: At present, for the reasons above, this is not worth my time, and I don't think it's going to be worth most people's time. I will continue with frequently going to the outlets in Grand Rapids and Muskegon where the outlets are better run and more of a bargain hunt.If you're looking for some good local thrifts in and around TC, the best I can recommend is Double Edge Resale, Restored Treasures and the Acme Christian Thrift, which is a bit of a hike to Williamsburg, but a much better place that's not so blatantly greedy.The response from the store below in covers some of the issues with the store, and the plan appears to be to only run the outlet two days a week or I am sure they would've included that in their PR heavy response.Two days a week is not a goodwill outlet. It's a money grab. Go to Grand Rapids or Muskegon for a true bins experience.
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April 2023 by Pivotal Products LLC
Donate clothes and bedding here. We filled an entire bin. I hope the new owner enjoy them.