Stoops Freightliner-Western Star is a highly regarded business in the northern Michigan area, known for its exceptional service and expertise. Customers consistently praise the team's honesty, knowledge, and willingness to go the extra mile to ensure their vehicles are back on the road quickly. Despite some occasional issues with pricing and unexpected delays, the majority of reviews highlight the shop's exceptional performance. Customers have been impressed with the team's ability to diagnose and resolve complex problems, often working closely with manufacturers to secure the necessary parts. The business has also earned praise for its responsiveness, with customers often able to bring their vehicles in on short notice. Overall, Stoops Freightliner-Western Star is a trusted destination for motorhome and commercial diesel truck owners in the region, offering reliable and competent service that keeps their vehicles running smoothly, even in challenging circumstances.
Fuel filter cracked on our diesel motor home and was leaking fuel. We were mid trip and needed help asap. Although the shop was very busy These folks had us back on the road in no time. They were kind, helpful, and completely competent. Thanks so much Grand Traverse !
December 2021
Picked up a customer's truck from this location. Very friendly staff and nice facility. Would get a 5 star but I could not drop a drive shaft because they didn't use o.e.m bolts and I had to pull all 4 axles.
November 2021
Phenomenal service. Once our part came in it took about 10 minutes to fix. In the meantime, they let us stay in our motorhome on the property and provided us with 50-amp power. Thanks Grand Traverse Diesel!!
