Apple Somerset is a welcoming store known for its friendly and helpful staff. Customers often praise associates like Ed, Shati, and Olivia for their patience, knowledge, and professionalism, making the shopping experience smooth and enjoyable. The staff takes time to understand customer needs, providing personalized assistance without pressure. Many customers have had positive experiences, with some even becoming dedicated Apple users despite previous preferences for Android. The store's staff goes above and beyond, helping with product selection, troubleshooting, and even resolving issues beyond the store, such as fixing problems with service providers. Customers appreciate the genuine interest shown in their needs and the high standard of customer service. Overall, Apple Somerset offers a positive environment where customers feel valued and well-supported, leading to strong customer loyalty and satisfaction.
Ed is a really great associate, he was extremely helpful to get me a new phone and he didn't talk down at all, he is very kind and patient. Very pleased.
November 2025
The staff were very welcoming and provided excellent advice and assistance.
November 2025
Olivia was great. I normally fix my Apple’s. But like a house phone, I no longer have a pc for resets. Plus I wanted to pocket check the iPhone Air. It was fun chatting with Olivia and learning some new tricks.
