AT&T Store in Troy offers a wide selection of phones, tablets, smartwatches, and connected devices from popular brands. The store provides flexible wireless data plans, including prepaid options with no annual contract and no credit check. Customers can enjoy nationwide AT&T 5G service with unlimited data plans at no extra cost. Staff members like Shamely, Grant, Brendan, and Brad K are highly praised for their helpfulness, knowledge, and patience. They assist with complicated device transfers, billing issues, and device replacements, making the experience smooth and easy. Many customers appreciated the in-store service, especially when switching from other providers like Verizon, which resulted in significant savings. While the in-store team receives high praise, some note that customer service calls may have inconsistent responses. Overall, AT&T in Troy is known for friendly, knowledgeable staff and good service, making it a recommended choice for wireless needs.
DaeSean was excellent working with. The customer service was above and beyond. Was very pleased overall. 10/10!!
February 2026
He is excellent. I'm over 60 and not computer/cellphone wise. Darshan was patient and easy to understand and helpful. Darshan is the employee that all companies want!
January 2026
DaeSean was absolutely top class and with a cheerful demeanor
