Budget Car Rental

Car Rental
Hours: Budget Car Rental, operating as an Avis location on Rochester Rd in Troy, Michigan, is frequently praised for its exceptional staff. Reviews consistently describe the team as professional, courteous, friendly, helpful, kind, polite, quick, and efficient. Many customers highlight the very kind and attentive service, noting that staff members go above and beyond to resolve issues, such as quickly swapping a vehicle with a cracked windshield or arranging for an oil change. The owner and employees are commended for providing great service and for remembering long-time customers, contributing to a highly recommended experience. However, the business has notable room for improvement regarding vehicle preparation. There are many complaints about cars being dirty, with some returned vehicles having a dirty trunk and appearing very used with scrapes. Issues with cars being put into service without a full tank of gas are also reported, though staff are quick to adjust contracts when this is noted. The location is a non-airport store, which means car size options can be limited, so calling ahead is advised. While Avis corporate policies, such as vehicle availability not matching reservations, are criticized, the local staff's excellent service keeps customers returning. The location offers good rates, especially through memberships like Costco, and provides conveniences like a drop-off box and nearby gas stations and restaurants.

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1. Troy, Michigan