Car Rental in Troy, MI

“AMAZING customer service!! My car was totaled and my experience began when Mia answered the phone. When I walked in the door i was greeted by Morgan and she got me set up and out the door quickly. I had the rental for 3 weeks and was greeted by Mia to check out upon my return. In a day where customer service doesn’t exist, these ladies were incredible and made me feel like a valued customer! Well done!!”

“We rented Chrysler Pacifica Mini Van from Avis Troy Mr.Awad and his team are very friendly and helpful, I rented many Vehicles for business and leisure from them cross country and never gave an issue. Thank you ?”

“I'm so pleased with the customer service at this location. The owner (Mr. Awad Noor) and the employees I met (Masuk and Rose) were exceptional: friendly, helpful, kind. I can't thank Masuk enough for his quick and cheerful response to some problems I had with my rental. On day one, I drove the car 7 miles home and parked it in the garage. The next evening, when I went to use the car again, I was shocked to find the car had developed a hairline crack across 3/4ths of the front window. This happened during the very hot days in July, and it was attributed to heat stress. I was worried I'd have problems swapping the car. Instead, Mr. Awad and Masuk quickly switched me into another car, no problem at all. However, I noticed the low oil indicator light was on. A few days later I checked and sure enough, the oil dip stick read way below "Add". Oil was almost dry. I went back, and Masuk personally took me next door to Uncle Ed's for an oil change.My five star review is based on the very kind and attentive service I got. That goes a long way in my book. But... they definitely have room for improvement. There are many complaints about cars being dirty at this location, and yes, that was the case for the replacement vehicle. It was a very used Subaru Outback with lots of scrapes and miles, and a dirty trunk as well. When I returned for the oil change, I asked for a car wash. Masuk gladly did that with a hose out back. I concluded this location doesn't have the staff and equipment to thoroughly clean like they should. It wasn't a deal breaker for me, but... I agree with others, they could do a lot better in this. Also, the first car I got had less than a half tank of gas! I took a photo of the gauge, and returned to the office where they quickly adjusted my contract. This sort of thing should never happen. Clearly, vehicles are being put into service without cleaning and gas fill. But, I have rented here before and will continue. Masuk and Mr. Anwar are tops.”