Canada Goose Troy offers a high-quality shopping experience characterized by excellent customer service. Despite being a small store with limited selection, the staff provides top-notch service that makes a big difference. Customers frequently mention helpful and knowledgeable employees who take the time to understand their needs, recommend suitable products, and explain details such as brand information, warranty, and warmth levels. Many reviews highlight staff members like Jan and Joyce, noting their patience, efficiency, and friendly attitude, which contribute to a seamless and enjoyable shopping experience. The store maintains a high level of security, with staff ensuring a safe environment before entry, and sometimes requiring associates to accompany customers while shopping. Although prices have increased over time, the staff assist in ordering products not in stock, often with free next-day shipping. The store also offers a lifetime warranty on coats, and some products are being updated as the brand plans to discontinue fur on their jackets soon. Overall, the personalized service and knowledgeable staff create a positive, premium experience despite the smaller store size.
Jan, was super helpful finding my wife the perfect cost. He was patient, efficient an knowledgeable. What a difference and employee can make on a brand.
December 2024
Terrific experience with ‘Joyce’ today at Somerset Canada Goose! Purchased several items for the wife and me with superior service. Such a splendid sales person!! Kudos to Joyce!!
August 2023
Matt was very helpful and ultimately got me fitted for a brand new jacket! Thanks Matt!
