Canada Goose Troy offers a high-quality shopping experience characterized by excellent customer service. Despite being a small store with limited selection, the staff provides top-notch service that makes a big difference. Customers frequently mention helpful and knowledgeable employees who take the time to understand their needs, recommend suitable products, and explain details such as brand information, warranty, and warmth levels. Many reviews highlight staff members like Jan and Joyce, noting their patience, efficiency, and friendly attitude, which contribute to a seamless and enjoyable shopping experience. The store maintains a high level of security, with staff ensuring a safe environment before entry, and sometimes requiring associates to accompany customers while shopping. Although prices have increased over time, the staff assist in ordering products not in stock, often with free next-day shipping. The store also offers a lifetime warranty on coats, and some products are being updated as the brand plans to discontinue fur on their jackets soon. Overall, the personalized service and knowledgeable staff create a positive, premium experience despite the smaller store size.
Amazing store. Great products. Even better customer care. I recently purchased an item and did not account for thicker shirts, which made my new coat slightly uncomfortable When I tried it on. The store manager, Jonathan was so helpful and accommodating, and I cannot appreciate or recommend them enough. Thank you so much,... read full comment
October 2025
What an amazing store!! Really good quality and selection. Thanks to Mia and Jonathan for their endless patience!!
March 2025
Jan, was super helpful finding my wife the perfect cost. He was patient, efficient an knowledgeable. What a difference and employee can make on a brand.
