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March 2024 by Mariah Stoxstill
Sarah and Alicia went above and beyond with helping me today! I definitely will be back !!
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March 2024 by Jalayla Malloy
Alicia and Sarah were very helpful and polite ladies. Left out very happy will be coming back.
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March 2024 by Ashley Coats
Horrible experience! Horrible customer service! I asked for anything that is mailed out to be mailed to the address that was on the sticker on the back of my id, which they didn’t! My ring looked nothing like I wanted it to after 3 mos and being told it would only take 4 to 6 weeks then I was never updated I had to call to figure out what was going on with my ring i wasnt never offered a discount for it not comeing out the way it did definitely isn’t what I agreed and was willing to pay for! Never would I go through key jewelers nor would I recommend them to anyone after paying what I did and I bought 3 rings. Definitely will be going somewhere eals! If I could give them no stars I definitely would!
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March 2024 by payton massey
Heidi, the Kay's associate was so helpful and kind. She helped my fiancé and I pick out the perfect wedding band to match my engagement ring that was purchased from Kay a few years ago!
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February 2024 by Dexter Knox
The best experience I have ever had as a customer the ladies in the mall did everything great thanks
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February 2024 by Naneen Foster
The service was excellent. Sarah was great. Excellent customer service.
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February 2024 by Justin Kindred
If you go to the Kay in Oakland Mall ask for Kathy. She is amazing, she is helpful, she is knowledgeable and honestly the best customer service that you could ever ask for.
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February 2024 by Sam Goldwater
Kathy and Jennifer were super helpful in picking out my wife’s Valentine’s Day gift. They were also able to find me another 10% off on top of the sale price. I have shopped at this location many times and have always had a good experience!
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February 2024 by Melissa Drouillard
Kathy went above and beyond to ensure that we had a pleasant, hassle free experience! There was no pressure to purchase anything. She was kind, understanding, and a pleasure to work with. We are repeat customers and will be back for future jewelry purchases! Great customer service and very professional. Thank you, Kathy!!
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February 2024 by Lamar Malone Sr.
All I can say is go to Oakland mall and ask for Heidi. I know for a fact she will take care of you!
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February 2024 by Armani M
Heidi went above and beyond for my husband and I today. I am floored at the way she not only chose beautiful pieces as if she knew me, but she assisted us in opening our very first account! We always loved Kay's but we are now forever customers...
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February 2024 by Lennard Harris
Kathy was awskme
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February 2024 by L Dotson
Kathy always treats me and my wife extremely well every time we go into the store.
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February 2024 by Takamaru
Kathy and Jen did a phenomenal job assisting me and getting me exactly what I need with the given price range! I am so happy to receive the service I did from them
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December 2023 by Danish Ibadat
Jennifer was great help