Kay Jewelers has established a strong reputation for providing quality jewelry and excellent customer service since 1916, with over 1,100 stores across the country. Customers appreciate the wide selection of jewelry, including engagement rings, wedding bands, diamonds, gemstones, gold, watches, and more, available both in-store and online. The staff, especially at the Oakland Mall location, is known for being friendly, professional, and knowledgeable. Many customers highlight the helpfulness of staff members who go out of their way to assist, offer advice, and ensure a positive shopping experience. The store manager is often praised for her dedication and support, especially during difficult situations such as repairs or damaged jewelry. Customers also mention that the store consistently provides answers to questions and handles concerns with care. Some have traveled extra distances to visit this location because of their trust in the service they receive. Overall, Kay Jewelers is seen as a reliable and customer-focused jewelry retailer that values superior service and customer satisfaction, making it a preferred choice for many shoppers seeking quality jewelry and personalized assistance.
See (Kathy) @ KAY JEWELERS Oakland Mall for all of your jewelry needs, Kathy went above and beyond to help me and made sure I didn’t leave until I was satisfied, she’s very professional and very knowledgeable about the Jewelry business. You won’t be disappointed.
May 2026
Sarah has been a true blessing! Her observation and attention to detail identified needed repairs that others did not find. She also has been great at assisting us in our perfect new treasures. Thank you so much for all your expertise!
May 2026
The staff was great! They were very knowledgeable and polite and answered every question I had. Kay jewelers had a big selection of diamonds to choose from as well. I recommend Kay's jewelers to everyone! This the Kay jewelers in Oakland mall. Sarah and Moe are great at what they do.
