Macy's, the iconic American department store, has been a beloved retail destination since 1858. With over 740 stores nationwide and a strong online presence, Macy's offers a first-class shopping experience. The Macy's Rogue Valley Mall location boasts a wide selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estée Lauder, and Levi's, as well as a vast array of housewares, gifts, and furniture. Customers have praised the exceptional customer service at Macy's, with one reviewer highlighting the helpful and pleasant assistance of Judith in the fine jewelry department. Another customer commended the hard-working and customer-oriented employee, Beth, in the men's suit department. However, not all experiences have been positive. One customer encountered a rude and dismissive employee named Leslie while trying to exchange an undergarment. Leslie's condescending attitude and unwillingness to assist the customer left a negative impression. Fortunately, another employee, Farhaa, and Nicole, provided excellent customer service and resolved the issue. Another customer had a positive experience with Angela S., who went above and beyond to help the customer and her mother-in-law find the perfect grandmother of the bride dress. Angela's kindness and patience were greatly appreciated and turned the customer's day around. Macy's is known for its frequent sales and clearance events, with one customer highlighting the great deals in the women's department, including the INC line. Overall, Macy's offers a diverse shopping experience, with both positive and negative customer service encounters reported.
Bruce in the suit department was incredibly helpful and professional. He went above and beyond to locate and order the exact pea coat I was looking for that wasn’t in the store.
February 2026
Store was clean, a lot inventory and nice clothing. Adele at checkout on the 2nd floor was amazing!! Kind, prompt and attentive.
February 2026
Backstage lady on the cashier name Aisha have great customer service very helpful person.
