-
December 2023 by Amanda Kilroe
Always a winner, REI in Troy has all the things you come to expect from our favorite store. The staff is always friendly, and during Christmas they have a wrapping station for charity. Also thought it was cool that the bathrooms have sanitary items for free!
-
November 2023 by Karen
A couple weeks ago a guy name Todd helped me choose a sleeping bag. He was charismatic and informative! What a great experience, thanks Todd!
-
August 2023 by Ryan M.
I was going to stop in here, but the boy scouts had set right in front of the door, and I just didn't have the energy to walk by and awkwardly ignore them. It was just easier not to go in lol. I got in my car and went home.
-
August 2023 by Cory Nummer
Christian, Jared, and Jessica were each lovely to work with during my visit. I had some tricky returns but Jared was able to super helpful and kind. I needed to find some new hiking pants and Jessica answered all my questions which helped me find the right fit I was looking for. At checkout, Christian and I had a really great conversation about the National Parks we’ve visited. The store is welcoming and clean and the staff there are always willing to help. 10/10 recommend stopping in!
-
July 2023 by Michael Kulpa
Very nice and well kept store. Staff is always very polite and helpful. Decent selection of clothing and equipment but some of the other locations seem to be a little bigger.
-
June 2023 by Glenn J.
I purchased a Cannondale bike in February from REI Troy, MI. and recently took it in for its 100 mile maintenance and a warranty repair, failed bearing in the pedals. The warranty repair was not completed and the bike tech suggested I upgrade the componentry at my expense. They refused to repair the failed pedal for no reason. The bike repair guy is rude and cocky. I will shop elsewhere in the future. Bad representation of REI and Cannondale.
-
June 2023 by Braden Rykse
I love going here. I often wish I could buy everything in the store. Staff is very helpful with everything.
-
June 2023 by Matt Staci
Love this store. Was always under the impression it was only for high dollar, high end stuff, and there is plenty of that stuff, but i was surprised at the number of decently priced, quality items
-
June 2023 by Ryan “Sketch” G
I live REI. While their prices are high, they offer great products. Nothing is cheaply made and everything lasts. From Marmot to Thule to REI CoOp, it's all made to last and most of it is made Responsibly with recycled materials.Customer service is top notch and the staff truly cares about your safety and joy while exploring the great outdoors.
-
June 2023 by Ahmed Anwarullah
I had the pleasure of receiving exceptional assistance from Matt, an outstanding employee at REI. Originally from Colorado, Matt’s passion for the outdoors and extensive knowledge of outdoor gear truly shone through during my recent visit. He went above and beyond to provide me with invaluable guidance and recommendations, ensuring that I found the perfect gear for my upcoming adventure. His friendly demeanor, expertise, and genuine dedication to customer satisfaction made my experience at REI truly memorable. I highly recommend seeking out Matt’s assistance for all your outdoor gear needs.
-
May 2023 by Elaine Pearson
REI never fails me! The customer service is impeccable and helpful each & every single time. I’m a new camper and I walked out there more broke than when I walked in but listen…not only did REI take all my money but I walked out of there with every single piece of equipment I needed and so much knowledge and comfort in this new adventure. Todd is the MAN!! He was patient and awesome working with me! He had me try out the sleeping bags, the pads, explaining options and didn’t mind while I asked question after question. I don’t care what anyone says, REI is my go-to!
-
May 2023 by Mary Campbell
Husband returned some warm weather bike pants flawlessly. Everyone were so helpful. Great discounts. Still the best place for bike stuff.April 2023, got my new water bracket and water bottle today and they are such a great store, used all our bonus points. Yippee.
-
April 2023 by Jenna C.
Excellent excellent excellent customer service. Learned about what gear was best for me and how to use it. Plus rei treats its members so well.
-
April 2023 by Cheryl H.
Went into the REI store in Troy (MI) and planned on buying a Stanley 40 oz. travel tumbler. I was told at the checkout counter that I had to be a REI member or I could not purchase a "STANLEY" tumbler. There was no signage that you had to be a member to purchase and this disclaimer was not stated on the REI website. I took my business to another local shopping establishment that accepted my payment without paying a $30 membership fee.
-
April 2023 by Scott Herzog
I haven’t been to the Troy store lately but wanted to express my appreciation for an online order that was delivered to my old address. REI stepped up tremendously and re-ordered my items and shippped them immediately to my new address. Unbelievable customer service and outstanding positive company composure and communication. I’ve been with them 19 years and will continue to tell people to shop here. Absolutely amazing service!