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February 2024 by Jason J
Anna was very friendly at the cosmetics counter.
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February 2024 by Matt F
I wish I could give them 0 star. Worst customer service. We spent $1000 on shoes and no one helped us to find the right model and size. Also avoid Christian Louboutin at any costs
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January 2024 by Susan Spande
It's Saks. Need I say more?
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January 2024 by Die Wäsche
I like what I find and very good offers
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January 2024 by Sandra Nassralla
If I could give no stars I would. For a store like this I would have expected better customer service. I ordered something online and put required signature because it wasn’t cheap. Got an email saying been delivered. Never received it, called and they said someone signed that doesn’t even have the same last name. They wouldn’t refund me the money they wouldn’t replace it. I have to wait 20 days until they figured out with fedex and refund me my money back. On top of it I get lectured on how I shouldn’t by online and I should go to the store or give gift cards. Now I’m out of the money until they figured it out and out is the gift few days before Christmas. Never going there again!
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January 2024 by Alex Lopez
Beautiful. Place. To. Go. With. The. Family
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January 2024 by Foenem Grave
Love shopping here for years but recently been shopping with Brayan at saks and had the assistance of Nawal as well for a Christmas gift a purse for my mom. Very professional and friendly! If you ever need anything please see Brayan he will take good care of you with whatever you need!!
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January 2024 by Morrissey Danna
Excellent store I did my Christmas shopping there had everything I needed. Excellent.
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January 2024 by Chris T
This is specifically for worker Sally Tomika at Sak’s who is very rude and aggressive. Not just to customers but to what appears to be her coworkers. An absolutely poor representation of respect and class especially at a facility that holds a high level of prestige.
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December 2023 by Delilah M.
The only thing worse than not being helped at all, is someone being a dick to you. I went into Saks in my epic quest to locate holiday apparel. I was looking for something glam. After her failing miserably at Nordstrom and Neimans, I made the long track down to the vast wasteland that is Saks. I'm a big believer and never judging a book by its cover. So I was shopping in my usual baseball cap, wool coat, and athleisure apparel with my trusty platform Van's. So I essentially look like your average middle-aged woman. Which I am. I make my way to the designer section, and there is no one to be seen in this entire store. There are no shoppers there are no associates and there is questionably any clothing on the floor as well. As I'm dancing in the way back, making my way towards Chanel finally someone appears out of a portkey to see if I need any assistance. I explained to the woman that I'm looking for a dress for New Year's Eve. She responds "this is the designer section" . Look, there are days when I don't have time for stupidity, and then there are days when I feel like it is my sole purpose in life, to entertain it from my own amusement. Today was the latter. Since she made a statement and didn't ask a question, I replied, with "I see that". We stand there for a few moments and awkward silence. I realize at this point that she is not going to engage in any type of useful conversation. So I proceeded "do you think you may be able to help me find something?" She then says to me, and I kid you not "we don't have much in your size in stock. There wouldn't be much for you to try on". I'm a size 8. Repeat, a size 8. Listen man, I'm a Xennial, and I've waited my entire life to live all my Julia Robert's dreams on some sales associate with a bad attitude that clearly skipped lunch in favor of an extra dose of Adderall, and today was that day. "OK. I'm not sure how we got off on the wrong foot, considering the only foot I lead with is the one that brought me into the store to buy something. Clearly you don't want me to buy something today and you're doing everything you can to deter me from doing that I'll go ahead & leave. I'm sorry to have bothered you. I hope that you can get back to doing something that you truly enjoy with the rest of your afternoon" I really did want to try on the Chloe dress.
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December 2023 by Lil Gene
Worst Customer Service!!! Ordered From Saks Fifth Online & They Had My Order Setting For 3 Days Without Shipping Out But Apparently Had A Label Created For It (which I seen via fed ex with tracking number). Now, They Are Telling Me They Are Going To Ship It Out Over Night & It’s Their “Apologies”. Very Unacceptable! Also, very rude customer service worker in men’s department. Called me a “nigger” & lied to his manager and said I talked to him in derogatory remarks, which was a blatant lie! I love Saks Fifth, but i’ll make sure this one specifically will never see my money or business again!
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November 2023 by Pa Houa
Too many stores almost look like a maze. You will get lost easily lol because I know I did, lol.
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November 2023 by Karen Kron Dickson
Went to smell some lovely perfumes. Deleen was a fantastic hostess!
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September 2023 by Claude Jackson II
I've been shopping at Saks Fifth Avenue for over thirty years now. I like the attentive service from my favorite sales associate Julie, at the Somerset Collection. Saks has the best variety of designer clothing for the family. I personally know all of your shopping needs will be fulfilled. The atmosphere always gives me a warm filling inside. I highly recommend this business.
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August 2023 by Lydia 91
I would like to share my negative experience at Saks fifth Avenue in Troy with employee name Christina Zeytuna every time I walk there never smile always give us bad attitude never help us with any of our business I’m type of person that who likes to shop in the store every time she direct me order online and never help us always walk in the middle of conversation I hope this address her manager and help her to fix attitudes. Thank you and good luck. I do not recommend anyone to go and shop by her.
