Staff was rude and seemed irritated to have to answer questions. I felt like I knew more about the product than them. Pretty disappointing as someone with a pretty big collection of Shinola watches. The outlet employees are 10x better.
July 2023
Our experience was more than great! Matt was able to help us with 3 watches we brought it. He was very nice and knowledgeable. Can’t say enough great things about Matt and his friendliness.
July 2023
Shinola’s team at Somerset is the best! They go above and beyond to make sure you have a great experience every time you walk in. Changed my battery and added a new strap promptly and professionally.