Watches in Troy, MI

“I did my research to find not just a five star custom jewelry store, but a jeweler that could work with me to take two different original Tiffany & Co pieces and make them into one piece that I wanted to make personalized! I brought them in and the custom work was done to perfection on the spot. I could not be more happy that I found Michel & Andre at Massoud Jewelers. I will be recommending them to family and friend and will be back for any services or jewelry needs!”

“Andrea and Kathleen were absolutely amazing, knowledgeable and their excitement only made ours that much more special. Very helpful and willing to go the extra mile for the right stone.”

“Kesi’s exceptional assistance made my experience truly memorable. She went above and beyond, understanding my preferences and guiding me through the ring selection process. Her unwavering support during a tight timeline showcased her dedication. Every step felt personalized. Grateful for her expertise and attentiveness, turning what could have been stressful into a delightful journey. The outstanding service reflects her professionalism. Highly recommend her for anyone seeking not just jewelry, but a genuinely wonderful experience.”

“I've been to this Fossil store few times. And always had positive experience. Excellent staff and customer service. Donna went above and beyond. They are professional and courteous. Not sure how some reviews criticized that part. Store is nice and clean and well organized. They honored the fossil warranty better than the online customer service.”

“I discovered OJB Jewelry when I needed a watch engraved. There were no jewelry companies for miles and miles that would engrave the watch due to it's "unique design", but then when I found OJB they were able to engrave it for me no problem! Soon after, I was back to get a very tiny, but sentimental piece engraved and they did a phenomenal job. I always like to see Elias when I go there as he gives me his honest imput before engraving to ensure that the font/sizing etc. will look perfect. I love that I can trust leaving my expensive pieces with Elias, and to then come back to something even more beautiful! This is the only place I'll go from now on :)”

“This establishment showed me a courtesy and sent out my watch twice for surface repair although the establishment does not repair watches. Considering I Waac not satisfied, the manager came out and spoke with me - very pleasant. She also offered me a great discount towards another watch that’s an updated version- very satisfied!”

“I love everything about my experience with David Yurman in Somerset Mall! I had been eyeing a ring for quite sometime online and I finally called to see if they had it in stock. I spoke with Alex and they did not have it in my size but she had it brought in for me to see it. Initially she said it would be a week, but it came only a few days later. When I tried it on I knew it would most likely be too big and it was the smallest size they had in the company, but I still chose to purchase it because they said they could size it for free for me. They gave me a month-estimated wait to receive it back and it actually only took about 10 days. They definitely exceeded my expectations. I encountered a couple of other staff members during my visits and they were all so very nice. And I am overjoyed with my new piece!”

“I've been slowly introducing my significant other to the watch world and she wanted to look at some higher end watches...Of course, Breitling is one of the top on the list to look at so we went to the boutique Sat 11/11/23.Our salesman Mr. Dan Lopez-Sosa was outstanding and understood there's a lot to consider when purchasing a watch. He was patient and showed her several models, not once was he pushy to make a sale I'd like to add.I think now she has a pretty good idea what she wants and Dan will be the guy I ask for when we go back. Thank you Dan for showing my lady how cool the whole watch experience can be!”

“Deeply disheartened by this store’s treatment of me following a house fire. After purchasing a travel bag, belt, and wallet that were lost in the fire, I also inquired about cleaning/restoration services for my damaged watches. I was informed by the salesperson, Laura, that they don’t offer such services but recommended that if I brought in the damaged watch that many times, I could likely use the value of the damaged watch towards the purchase of a new watch.After having my eyes on Canfield speedway, I brought in my damaged watch to make a purchase. Upon describing my situation to the front receptionist and receiving quite the standoffish and dismissive response, I was met with the same callousness from the manager, that, “we don’t really do that” but not after waiting 20mins. It is very clear, that they do in fact do this but for some reason, this shinola enthusiast just wasn’t their cup of tea.I came in to purchase one of their most expensive watches and left feeling like I was asking for a handout that was told to me, not something I brought up myself. When I got my first full time job in Detroit after leaving the military, my wife bought me a shinola watch and I’ve continued to purchase more and more of this brand over years as I love its connection with the automotive heritage of Detroit. Now, I think I’m just going to return everything I purchased following the fire after the embarrassment I endured from their staff. How utterly disappointing as I truly love this brands style.Update: the store management personally reached out to me and took care of the situation. Thank you shinola for taking care of your customers.”

“First time I ever purchased anything from Swarovski was online. However, the order I received was for a different customer. I took it into this location (mind you, this location was not the reason for the mix up). I spoke with Jennifer who was super apologetic even though she personally did nothing wrong. Explained to me she would handle the mistake with the corporate office herself and refunded me my original order. She even had the correct earrings I purchased in store and was able to give me 15% off due to a sale they were offering at the time. She was fantastic and easy to work with. When I purchase earrings for myself I hope she is there to assist me. I cannot say enough about her professionalism and the empathy she had. Highly recommend”