Verizon in Troy offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. Many reviews highlight the excellent customer service provided by staff members, including Brandon, Raheem, Aliksander, and Gregory, who are recognized for their professionalism, friendliness, and knowledge. Customers appreciate the thorough assistance in troubleshooting issues, such as hot spot service and phone activations, with staff taking the time to explain solutions in detail. The store is praised for its commitment to customer satisfaction, with experiences often exceeding expectations, even when services extend beyond closing hours. Additionally, online services enhance convenience, allowing customers to schedule appointments or place orders for in-store pickup or delivery. Overall, Verizon in Troy is highly recommended for its dedicated service and supportive staff, making it a reliable choice for mobile needs.
We recently went there for a phone upgrade. We received excellent, attentive service from Doren. He spent a lot of time with us and answered all of our questions. The wait time was a bit long but I am glad they were able to get us taken care of.
December 2025
Best service I have ever received at a Big beaver Verizon location and Brandon is the best and he helped me answering all my billing questions and suggested for some deals.
December 2025
The team (Jessica and Blair) at this Verizon location was prompt, efficient, and attentive. They got us in and out quickly, answered all of our questions thoroughly, and demonstrated professionalism and strong teamwork throughout our visit.
