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“The best credit union in town of grand rapids!! Been with them for about 5 years now. And compared to other so called credit unions with their high monthly fees and overdraft charges. Adventure credit union is not like them Adventure credit union is far more better. And only costs $5.00 to open a account ! You will not find that in other credit unions in grand rapids”
“Since joining Consumers Credit Union over a year ago, our business has thrived from the benefits they offer. Fantastic business checking and CD rates to overall service. Staff knows our names and are there to listen to our needs and find a way to ensure our financial goals. Over the past few months we have left our long time banking institutions at MSFCU and Fifth-Third because we no longer saw any value in staying with them. Consumers Credit Union has exceeded our expectations and we look forward to working with them as long as we can.”
“Nicki did an amazing job this Sunday! I have been a loyal member to LMCU for over 3 years now and I’ve never received nicer service than today! She was able to help me at the drive thru here at the Allendale branch when I had difficulties. Thank you for your kindness and patience!”
“Great people and attitudes .............only problem needs attention is anything needing to be done requires them to run a credit check and that hurts your credit score......I'm not sure if they understand that or do they really even care. You open an account credit hit, apply for a loan credit hit, apply for credit card, credit hit. ....Once you are in their ecosystem they should have enough information on you to make great decisions. IE. AMERICAN EXPRESS, once you are in, you never have to worry about them doing a hard inquiry on your credit. Ijs”
“I went in with questions and came out with answers and additional answers to questions I didn’t know to ask. Very friendly and knowledgeable service.
Highly recommended.”
“I am a lifelong member being the child of a Ma Bell employee. As an adult I can confidently say i have found ACU to be top notch h. I’m on my third mortgage with them, have had multiple auto loans, personal loans, financed a student loan many years ago, started my own kids and grandkids accounts there due to their flawless work, friendly but professional attitudes. It seems as if there process always runs smooth, no “problems” or issues like I’ve heard others suffer with at their financial institutions. I have always heard “stick with what works” and “don’t fix what ain’t broken”.
This is a really great place.”
“Meaghan gave me great service and advice about my loan. She also helped me with my son adding him on after my wife’s passing. I always get great service from all the other staff when I enter.”
“It’s been an honor to be a member, so grateful for the helped I’ve received with issues in life that put a financial strain on me, but Honor Credit Union has been there every step of the way! I really appreciate the perks of a big bank (without the hidden fees), yet the small town friendly atmosphere that credit unions are known for.”
“I want to let everyone know about the amazing service and genuine kindness and willingness to help from the staff... in particular, Anita. (I am so sorry if I mis-spelled your name) - My father passed away last November, and my grandmother recently a few months ago... I have been catching up payments on things and she was so warm towards me the last time. Today I went in again with another teller and Anita saw me, remembered me from the last time, asked how I was, and when the hold times on the phone were taking longer than expected, she threw on an extra headset to help even though she was not the original person helping me with today's visit.
This kind of sincere effort truly deserves to be recognized in every manner, because it is this decency that seems to be more elusive to find each day. Anita, thank you - thank you to everyone at the LMCU 44th street location. I waited for about 45mins there while on hold (to no fault of anyone) waiting for another department authorization (busy Saturday) but never realized the time until I got back to my car because of how much I was noticing the staff's efforts to try and make my experience smoother and quicker - in particular Anita's.
Anita, thank you for the compassionate energy, which I assure you I could feel and I appreciate how genuine it is.”
“Best credit union I’ve ever experienced; with the help of Kait & Abigail, you’re going to have a great experience. A+ on customer service and they treat you like family. I couldn’t ask for a better service. Thank you!”
“I recently financed a new-to-me vehicle and chose NCACU because they offered a better interest rate than another lender I was considering. My review is based on my first three weeks with them, and so far, I’ve been impressed with the level of service.
Early on, I visited a local branch to follow up on my account since I hadn’t yet received my welcome paperwork. The teller was friendly and took the time to make sure I could access all the features of the app and log in without any issues. His coworker stepped in to assist as needed, which showed great teamwork and dedication to customer support.
The next day, my welcome materials arrived in the mail, and within just a few hours, I received a personal phone call to confirm I had everything I needed and to answer any questions.
Although my experience with NCACU is still fairly new, I’m very pleased with their excellent customer service and commitment to offering competitive rates.”
“I bought a new car January of 2023 and 6 months later I had the credit union match the rate that was awesome so I asked about putting a special insurance to make the payments if I were to get sick or something else , this insurance was used last October, November,December, and January it was great I did not have to worry about anything they covered so well they even covered more I just told them to make the payment on the principal of the car loan that brought the payment down alot . I will definitely get this insurance again if and when I buy another car. I personally want to thank Sara for helping me along on this long journey to recovery ,if you don't think you will need it ,don't be to sure it might happen to you ,I lost a Kidney and had to do a double operation, Sincerely Christopher Lange”
“I had to visit this branch three minutes before closing hours because my regular branch couldn’t help me and my bank card was hacked. Megan and Zach took excellent care of me and did not make me feel rushed despite the fact that I arrived just minutes before closing. What an excellent branch. And so close to home!”
“I had a problem with a check that was stolen, washed and rewritten to an unknown person and the amount had been changed from $20 to $500 and it had been a mobile deposit. I went into the credit Union and they were all very helpful. My checking acct was closed and a new one opened. We had to notify Social Security to give them the new acct number. Hopefully, they can find out who did this. Very pleased working with Sue and Krista.”
“The staff is always in a great mood! They are willing to express empathy and actually help with any problem you may have! I literally live 40 minutes away from this place, but it’s well worth it to experience such great professionalism!”
“We have been LMCU members for many years and have always been satisfied with their customer service from there call center to the people working at the LMCU branches. However, I want to bring the attention to one individual in particular, Grace Bechler a member Service Representative at the Lake Michigan location. Grace went above and beyond and provided excellent customer service. My husband an I were in need of two years worth of documents from LMCU. Without hesitation or making us feel like we had placed a burden on her, Grace took excellent care of us and was very detailed in organizing the documents. We are very thankful for Grace's help, she made an overwhelming task very seamless and easier than we had expected. Many thanks to you Grace we appreciate all your efforts, you are an excellent example of great customer service.”
“Excellent service from Mrs Brenda William, Brenda dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Brenda William to everyone who is having difficulty trading or have been scammed before like myself.”
“I love going in every couple weeks and having people greet me by name and remember personal details of my life. Definitely, I'm not a number! I feel like a member!”
“I've been a member here for years (before they took over capcom) and they have always been friendly and very halpful! I recently went here for a vehicle loan and it couldn't have been any easier beginning to end. Keep up the great work!”
“Yesterday I stopped in at the Alpine branch and they were very busy. Although they were busy Lisa greeted me with a smile and took time to explain how beneficial it would be to move some money from my kids’ accounts into a CD. I appreciate all of the employees working hard to move through the long line of customers. It was a pleasant experience there yesterday!”
“I've been a member for a couple of years now. Yesterday I called to inquire about a loan. I was skeptical because of my past credit history. Let's face it covid created a lote of credit issues for many of us. I did have a clear title to my truck, in hand to use as collateral. Long story short, not only did they help me achieve what I was trying to accomplish, but also helped me, get the last 3 things on my credit paid off, that's been haunting me. So thsnk you bloom.The main reason for my review is a young lady by the name of Alexxus. I'm blown away with her passion for costumer service. You can tell when someone is just putting in there time and collecting a check. Not this young lady! She has a genuine care to help you. Very personal but keeping professional boundaries. I'm very pleased to see that not all of our younger generation has lost... respect, morals and values, how about just, good ole common sense. I can't say enough how much I enjoyed and appreciate my experience with Alexxus. Even if bloom wouldn't have been able to help me, I still would have written this review. Everyone wants to focus on the negative, that in many cases the good goes unheard. I personally would give this young lady 10 stars. If you have loan needs and are not unreasonable with what you are trying to accomplish, I high recommend calling and asking for Alexxus.Alexxus, thank you so much! I hope many blessings come your way, you deserve them. Don't ever let one rotten apple ruin your spirit!!! Take care and thank you again. Joshua”
“I just moved buildings for my job and I’ve started going to the LMCU Leonard branch for my banking. I had a wonderful experience with Zach at this branch, he was so friendly and helpful and was able to fix my problem right away. He even sent a letter to me later, which was so thoughtful! I definitely recommend this LMCU branch as they have wonderful customer service!”
“Shout out to Julie O. For the time and patience in walking me through the details of a home equity loan! Their knowledge of the process and willingness to find answers to my long list of question was greatly appreciated.”
“Been my C U going on 50 years. No matter whose name is on the building the people are awesome. However being hit up with the survey after every visit is just plain annoying!”
“I have been with this bank for over 30 years I love it and wouldn't change Bank ever ❤️ good our bad I still love this bank it's the staff ❤️❤️❤️❤️”
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“Great customer service! I’m a member of CCU but deal with the another office about 1 hour away. I was in GR for a business transaction. Sarah listened to my situation and helped me with a solution to fulfill the business need.”