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“This place was fabulous. I had 2 units for a year. Customer service was great, responsive, and the units were inexpensive for what you received. Would go back again in a heartbeat”
“Always very friendly service and always in and out without any issue. Easy pickup for rental trucks and very nice storage units located conveniently right off Grand River.”
“Today, I had a wonderful experience with the Assistant Manager Crystal, at the W. Eight Mile in Livonia, MI. When arrived she was servicing another customer. Crystal acknowledged me by saying she would be with me shortly. I waited probably less than 5 minutes. She was able to bring up my reservation that I made online to complete my move-in. Crystal was thorough and professional explaining the paperwork that I was signing. She also explained the fees for today and moving forward. Once every thing was completed, she also asked did I have any questions. She explained to me how to enter and exit the property. Finally, I was made aware of the business hours that someone would be there and the hours that I could visit my unit. I am very happy as a new customer. Thank you Crystal, I appreciate your service.
Michelle”
“Joe helped me navigate the whole process, got me coffee and the whole deal.
No hassle pickup and drop off. Joe is the man, i mean it. Would go there again and again.”
“It was very quick to pick up the trailer, someone was in the parking lot to hook it up and check the lights. I towed about 600 miles, and everything was fine, no issues.”
“Great service by Martina!!!! She waited pass closing when Uhaul changed out location pick up 3 times! They did not give us enough time to get to pick up before closing. When I called the Novi location Martina waited for my husband to arrive and even changed the tire that was low! She went way beyond her duties to take good care of a customer. She saved our day of frustration with Uhaul. Thank you Martina!”
“Terry was great. Knowledgeable, friendly, helpful and courteous. We couldn't have asked for a better experience. She is an asset to u haul and the reason we will return to her facility.”
“mauricio was awesome great people the best customer service ever you know what i mean it’s very hard to find these days lol! keep up the good work this is my new go to spot!”
“Pleasant staff at this location made returning a long distance uhaul easy. I will shop here again.Uhaul company itself seems to have constant computer issues changing allowed mileage and return times mid rental so make and carry copies of all quotes that they give you before and after you pick up rental as their computers may change them mid rental. Had to call a corporate office twice for corrections.”
“I definitely recommend doing business with this location. Very excellent customer service. The truck I rented for a few hours was clean. I returned it back clean. Very reasonable price. I will definitely keep this location in mind for when I would need to rent a U-haul again ⭐️⭐️⭐️⭐️⭐️”
9:15AM - 2:30PM
39000 Grand River Ave, Farmington Hills
Truck Rentals
“This is a small dealer that manages vehicles, storage and some boxes and moving stuff. If you're looking for full inventory available online this may not be your best option even though they have most generic boxes and supplies. The lady that was there was super kind and very resourceful.”
“I was torn between 3 & 5 stars, so I split at 4. U-Haul on one hand is a five star cause of extreme ease of renting trucks, storage, or moving equipment. On the other hand, U-Haul could have a 3, for no less than half employees that are on staff always seem disinterested in being there, can never reach a local U-Haul on the phone, and moving boxes are very high priced I feel.”
“I've gone here for over 10 years, they're very professional.
Today I went for some moving boxes. Staff was very helpful and knowledgeable. He went above and beyond and carried our boxes to the car for us.”
“Alexis really helped me resolve an issue that really really had me upset she got it taken care of very promptly and really treated me with respect and was very understanding of my situation I really appreciate that!”
Open 24 hours
39550 W 13 Mile Rd Suite 150, Novi
Truck Rentals
“We did a same day rental. It was a busy Saturday morning and were quite busy but all in all they got us taken care as quickly as they could and was very through on the policies. Would definitely use again.”
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“My experiences using at this location had always been a delight. The staff always greets me by my name when I walk in the door. Super friendly and works fast to get me on my way.”