-
February 2024 by Mo Betta
Rented and the customer service was exceptional. Polite, respectful, and personable staff on pick up and return.When I returned the vehicle I accidentally left something of value in the vehicle and Kenneth reminded me and ensured that it was returned to me.
-
January 2024 by Diane Woods
Immediate, friendly service.
-
January 2024 by Catrina Turner (comingin2_myonwnewwifey)
Jerrin Panicker is hands down the best assistant manager at the 11 Mile & VanDyke Enterprise branch – his exceptional care truly stood out. As a long-time customer of Enterprise, I've consistently regarded them as the premier car rental company. However, recent policy adjustments, requiring a pay stub, driver's license, and a utility bill for address verification, struck me as a bit unusual.The manager's involvement in reviewing and approving my rental added an unexpected layer. When I inquired about the corporate number, I was given a general 1800 number, with the explanation that it was a corporate policy. While I found it odd, I wasn't particularly upset. The rental selection was extensive, and I opted for a Jeep Renegade, though it had a noticeable animal odor. Returning to the store, the leasing agent made note of the issue.Over the three-day rental, the car presented maintenance issues, including a change oil light and a need for wheel alignment, making for a less-than-ideal ride. However, Jerrin's customer appreciation truly shone through. He went above and beyond, offering a discount, providing a timely escort back to work, and upgrading my next rental. The manager even sent a text expressing gratitude for being a valued customer, acknowledging the less-than-ideal experience and taking steps to address and improve the situation.Thank you again Jerrin for making me feel like a valued customer.
-
January 2024 by Andrea Belinda
Best road trip ever!!Thank you, Enterprise for my car rental and my safe, reliable vehicle to my destination!!They had a brand new 2023 SantaFe Suv that was a dream and easy to drive!! I told the salesman my car is 1978 Lincoln so I'm not familiar with these newer cars. He assured me I would be fine!!I had not a single engine problem, car started right up each time, and was quite comfortable for my back issues, since I prefer to drive.I highly recommend Enterprise for your car rental needs and I will call them again!!
-
December 2023 by David Chaffin
service was good. No problems with the car. The employees were helpful.
-
November 2023 by Kristy Shepard
I went through enterprise for a rental while my car was being repaired and I can say it was a great experience. The staff was friendly, great customer service, car was nice and clean, was so easy to pick up and return! Thank you ?
-
November 2023 by Ibrahim Ali
I rented a car for a whole week and returned it before the end of the week. The period became only 4 days. I was surprised that they did not return my remaining money. They only returned two days and one day they stole it. This site lies and steals as it breathes, dear reader, if you are truly interested in renting cars for real. Without falsification, without lying, and you truly keep your money. Go to Hertz or any other company. Please take my words seriously and spend your money away from this hypocrisy. Dear reader and customer, I know that you are working hard to get your salary. My advice is do not waste your effort and money in this company... I have on Tik Tok approximately 205,000 followers, and I informed them of the falsity of this company, and everyone responded to my words in agreement and boycotted this company... I will not repeat this experience here. I regretted that I chose enterprise , it is not a rental company, it is like a contest of winners to steal your money. I thanked God that I am famous on the social media platform and I was able to spare many people from falling for the same trick here...
-
November 2023 by deborah berrien
Definitely will rent a car from here again! They have great staff and they were very helpful. The staff was so warm and welcoming from the inside staff to the people in the garage.
-
September 2023 by Stephanie H.
If I could give 0 stars I would. I received a confirmation call the day prior reminding me of everything I need to bring to pick up the car. I arrive at 4 pm (my appt time) and was told I have to give proof of employment to get my company's discount. I'm off work and don't have my ID with me. I offered to call the company owner and ask him to send proof that the account is his and they said no. They said they would charge me an extra $70 and I could request a refund when I returned the car. They "upgraded me" because they didn't have a clean car available (despite confirming with me the day before). Now I have to pay SUV gas prices instead of a car. Went to check out and the price was more than double my quote. When I asked why, they said they had to charge me an additional $70 PER DAY. The employees should've made it very clear what the expectations were up front. It's now 5 pm when I need the car at 6:30 am the next day. I'm out of options thanks to them. My company may continue to use them, but I won't ever step foot in this company again.
-
September 2023 by DanElle Dixon
I was out of this place in 20 mins or less! My insurance set up a reservation for me here and after reading some of the reviews I was a bit nervous of the service I would receive however Nolan did not disappoint! It was so quick and easy. I didn't have to do anything. Nolan was very kind, informative and professional. It was such a relief to have an EASY experience for a stressful situation.
-
September 2023 by Tanai Battle
Definitely will rent a car from here again! They have great staff and they were very helpful. Ken was very thoughtful and friendly. I highly recommend! ?
-
September 2023 by Laura Owens
I went to pick up my car after I advised them I would have after hours dropoff upon making reservation and confirmation. They waited to tell me at pick up I would have to pay 3 extra days after drop off as they were closed for The holiday. Needless to say I went elsewhere. This is the 2nd time this happened and waited until pick up to spring extra charges when you have your travel planned. This is scam at best. Will never use them again.
-
August 2023 by K Z
This rental was through insurance, location found my authorization which allowed me to get the vehicle close to my dealership. All personnel were efficient, professional and nice to work with. I appreciate how smooth the process was receiving and returning. Thank you Team!
-
August 2023 by Tone Moore
Excellent Customer Care, every one is dressed professionally, All smiles any time I've visited this location. In and out, very quickly.
-
July 2023 by Joi Abrams-Goss
They tell you face to face they will have a vehicle for you …. Lies, then they offer you 2 dirty vehicles to choose from because you don’t have time to wait for what was supposed to be ready as previously arranged.Waste of time and money.
