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February 2024 by James Sikorsky
This is THE worst Chase branch I’ve ever experienced. The ATM never works and going inside is weird due to no counter with tellers. If I wasn’t lazy af, I’d close this account and move.
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January 2024 by Juba -
Avoid it !! they all got some type of attitude miserable people
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September 2023 by Giuseppina P.
I recently worked with Eoin W. who is an investor advisor at Chase/Jp Morgan at this location and he was very professional and knowledgeable! The banker, Terry S. was also easy to work with and helped me open a new checking account and a new Chase visa with ease. The bank manager, Katie is also very sweet! I love this specific location.
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September 2023 by Giuseppina Petkov
I recently worked with Eoin W. who is an investor advisor at Chase/Jp Morgan at this location and he was very professional and knowledgeable! The banker, Terry S. was also easy to work with and helped me open a new checking account and a new Chase visa with ease. The bank manager, Katie is also very sweet! I love this specific location.
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August 2023 by Nicole Meiner
More a review of Chase than of this branch, but it's the only branch remotely near me that even has staff anymore. The others are just an atm.Chase no longer redeems savings bonds of over $200, and we have to "go to treasury dot com" or something like that. That's not only ageist as people who aren't good with technology can't easily do that, but also a horrid customer service policy. I can see why they now are mostly just atms with no staff, they don't let the staff do anything anyway. They make their lobbies all sleek and fancy to make it seem like they're prestigious, but in reality it's all a gilded front for uselessness.The two people I talked to today were very nice, so this one star is not about them but DO NOT BANK WITH CHASE because you won't be able to do a damn thing even if you can manage to find a location that actually has staff.
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July 2023 by Tyne Kreiner
The last two times l have been here the tellers have been impressively condescending and not even remotely close to helpful. My spouse and l love the Chase app on our phones, but with this being the closest physical branch to us… and the terrible service we receive (IF you can call it service), we are considering pulling our money and going elsewhere. If you have a branch closer that sucks less, consider yourself lucky. AVOID THIS LOCATION ON 26 Mile!
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March 2023 by Bridget Koney
People that work here are miserable. You come to make an withdrawal and they get so irritated ?. Sorry it’s my money I can take it out as much as I want. They act like they are doing me a favor for giving my own hard money. Do better Chase Bank or I will take my business else here.
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January 2023 by Ginnie Wade
They don't even have tellers at this location and just direct you to use the ATM. If I wanted to do that I would have stayed in my car. They told me to drive 10 minutes to the 26 and van dyke location. It's just annoying.
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October 2022 by adam h
Atm is down literally 50% of the time I visit.SAD !!!
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September 2022 by Paul Dennis
Always helpful!!Big deal about 24 HR teller-
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August 2022 by Stendeleded Duval
Inconvenient hours. ?Closes 5 p.m. on Friday, even ?ATM was burglarized months ago & still no fix ?
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July 2022 by D W
For the eighth time in the last two months the ATM is out of order. Not just that, the hours are reduced to 5pm instead of 6:30 on Fridays now to.The customer service is great when you actually get to experience it. But I wouldn’t come to this location if it was not half a mile from my house
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June 2022 by Lin G.
ATM IS ALWAYS DOWN!!! Absolutely ridiculous
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September 2021 by Robert Banta
After reading other reviews I had to double check that I was looking at the right bank. I have been consistently surprised at the level of service offered from the tellers to the bankers at this location (26 and van dyke).Marcus (banker) and Eoin (investment advisor) specifically are attentive, helpful and go out of their way to assist whenever they can. They are professional, quick to respond, and knowledgeable. When I visit the tellers they are friendly and quick.I’ve banked elsewhere but I’ve never received a level of customer service close to what this bank offers. Highly recommend building a banking relationship here.
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June 2021 by Katie Stuckey
Slowest. Drive-up. Everrrrrrr