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December 2023 by Robert Bassman
Ken did a great job.
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December 2023 by Antonio Pedini
Did not deliver product on time. Poor customer service when called and in person. Do not recommend store
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November 2023 by Tim Ward
Ken did a great job! He just left our house which we moved into 4 years ago, but haven't used the two gas fireplaces because we wanted them looked at first. Ken is extremely pleasant and professional, taking the time to demonstrate how each fireplace remote works. You should feel extremely comfortable having him in your home!
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October 2023 by Laura Davis
Ken did an outstanding job servicing our 2 fireplaces and our fire pit. Very knowledgeable and professional. We would definitely use their services again. Thank you team!
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September 2023 by Stacie Ford
This is one of the best companies (of any kind) I have worked with! Frank is great! I bought my dream house last year- a 1988 custom home. I have been doing many updates and upgrades. I really wanted a wood burning stove installed into my existing fireplace. They explained the process, set me up with a very thorough inspection so that every detail was covered. Unfortunately I cannot have a beautiful stove installed. I am very disappointed BUT I am very very thankful that Frank walked me through every step and detail. He was honest and did offer me some options but agreed at this time it just would not be financially appropriate .This company was referred to me by a close friend and see why! I cannot recommend them enough.
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September 2023 by Greg Reichold
We had a lock down cover put on our chimney by Emmett's about 3 years ago.They did a great job. We recently noticed that the cover was in the up position and we could not get it to close. We stopped by their store and was told that their service people can't go on our roof to service it. They were on the roof to install it. They said they would call us back after talking to thei service manager but never did. Don't buy anything from them if you think you might need to service it in the future.
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September 2023 by Bret Miller
KEN - I had a great experience when Ken came to my home to service my fireplace. Ken was professional, friendly, and willing to answer my myriad questions. Very knowledgeable.
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September 2023 by Jeff
I had Ken come out today and fix my fire place. Super friendly and very knowledgeable! Gave me a tutorial on the workings of the fire place. Highly recommended!
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August 2023 by Cynthia Maykovich
Shout out to Frank at Emmett's Energy West. We bought a stove 30 + years ago from Emmett's Energy and needed a part. He spent a good deal of time and effort trying to locate it. He sent me a link to a web site for old stove parts and 3 days later its on my porch. Its the exact part needed. Excellent customer service. Highly recommend this company and Frank. Emmett's will always be my first call.
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July 2023 by Hans B.
The service after purchase is non existent. I needed a new ignitor for a Weber gas grill, they would not provide one iota of assistance. STAY AWAY!
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July 2023 by Samantha Masciulli
Ken from Emmett's Energy is an absolute professional and a fireplace expert. His respect for my home and the efficiency of his work were noteworthy. Ken cleaned and serviced my fireplace, making it look even better than before. He graciously shared insightful details about the fireplace and its operation, demonstrating his knowledge and approachability. His exceptional service standards make him a true asset to Emmett's Energy. I wholeheartedly recommend his services and can affirm anyone would be fortunate to work with him.
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March 2023 by Bert Overstreet
Frank was by far the best sales associate I've dealt with at any business in a very long time. He returned calls and emails the same day for over a week as we worked out prices and possibilities for a seemingly impossible request. His attitude and willingness to go the extra mile was sooooo welcome in this day and age when it seems a lot of people don't seem to care what you think about their business. Who answers your phone at your business can make a huge difference on your bottom line, Frank is an asset you can't afford to miss. Thanks again Frank.
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February 2023 by Steven Spinelli
Show room only no parts or products wasted space for an actual place looking to sell stuff. I’m extremely puzzled on how this place is still open.
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January 2023 by Roger Parsons
Ken showed on on time, came in and did the necessary repairs. vacuumed out thefireplace, cleaned the glass and left no mess. I would highly recommend Emmits
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November 2022 by Terry S.
With a name like energy West, you would assume they would have some means of producing such energy in their fireplace units, a.k.a. fuel, pallets, flammable, material of any sort, but she would assume wrong. Do not come here if you expect to actually find anything specifically for burning in fireplaces or wood, burning, stoves, etc..
