The Quality Inn in West Branch is a convenient and unique hotel located right off exit 212 on I-75, close to downtown and various dining options, gas stations, and the outlet mall. The hotel features a charming "up north" lodge theme, with decor decorated to look like a cabin or lodge, complete with artifacts and rustic accents. The connected Lumberjack Restaurant adds to the cozy atmosphere and offers good food and a discount for hotel guests, making it easy to get everything under one roof, including a gas station and gift shop. The hotel staff, especially the front desk, are generally friendly, helpful, and attentive, providing excellent service and accommodating guests’ needs. For example, they were able to assist with room accessibility for elderly guests and offered a poolside room with safety features. Guests appreciate the courteous staff and the overall safety measures, such as room key access and safes. Rooms are spacious, clean, and have an authentic lodge feel, although some are slightly outdated, especially the bathrooms. Renovations are ongoing, promising improvements in the future. The pool and hot tub are highlights, with large ceilings, natural light, and an inviting atmosphere, perfect for relaxing and family fun. However, guests have noted some inconveniences, like the pool area being closed during renovations, limited breakfast options, and some confusion about check-in policies and hours. Despite these issues, the hotel remains a popular choice for its theme, amenities, and convenient location, with many guests looking forward to future stays once renovations are complete.
