O'Reilly Auto Parts store #3318 in Westland, Michigan is an automotive parts store known for its excellent customer service and helpful, professional, and friendly staff. The store consistently exceeds customer expectations and is a preferred location for many, often having the needed parts in stock, including specific items like Motorcraft fluids. The staff provides great service and hospitality, frequently going above and beyond to assist customers. They are knowledgeable about cars and show care for customers, helping with diagnostics, part replacement, and even free services like assisting with vehicle panels. The store offers many Free Store Services including battery testing, wiper blade and bulb installation, fluid recycling, Check Engine light testing, and a Loaner Tool Program. They also resurface brake rotors and drums. A pro tip is that the store will often do price matching with competitors. Customers report that the workers are amazing, super helpful, and demonstrate respect and generosity, making this a highly recommended location for automotive needs.
GREAT CUSTOMER SERVICE……. WAAAAAAY BETTER THAN THE WESTLAND AUTOZONE! Tracy greeted me upon walking in, was kind, knowledgeable, with a great sense of humor! Highly recommend, ask for Tracy when you go in! Good customer service can make or break your business, and here it is no shortage of that!
May 2026
Look I'm old. The 2 people working yesterday were more than helpfull.
April 2026
Thanks you so much Jason. He was very helpful. Best place to go to for all your vehicle needs.
